Job Summary

We are looking for a Workday Support Engineer (L2) with hands-on experience in Workday application support, functional configuration, business processes, reporting and integrations. The role involves troubleshooting production issues, implementing configuration changes and enhancements, supporting data integrations, and managing testing, upgrades and release activities to ensure smooth application operations.

Key Responsibilities

- Application & Functional Support: Provide L2 production support, troubleshoot functional and configuration issues, manage incidents and service requests, and perform root cause analysis (RCA).
- Business Process & Configuration: Configure and maintain Workday business processes, workflows, approval routing, custom fields and system settings; implement corrections and enhancements based on business requirements.
- Security & Reporting: Manage security groups, user roles and access permissions; configure standard and custom reports, calculated fields and reporting requirements.
- Integration & Data Management: Monitor, build, enhance and troubleshoot Workday integrations; support Inbound and Outbound EIBs, data uploads, extracts, mapping and validation.
- Change Management & Governance: Manage configuration changes and enhancement requests,



maintain functional specifications, release notes and deployment documentation, and follow change governance processes.

Required Skills & Experience

- 3+ years of experience in Workday application support, functional support, administration or consulting.
- Hands-on experience in Workday configuration, business processes and workflow management.
- Knowledge of Workday security, access management and custom reporting.
- Experience with Workday integrations, EIBs and data validation.
- Exposure to functional testing, automation testing, upgrades and release management.
- Understanding of incident, problem and change management processes.
- Robust troubleshooting, analytical and stakeholder management skills.

Good to Have

- Workday HCM / Core HR, Time Tracking or Absence Management experience.
- Knowledge of Workday Report Writer, Calculated Fields, Core Connectors and Workday Studio.
- Workday certification in relevant functional or technical modules.

Application Question(s):

- Total Experience?
- Relevant Experience in Workday Support?
- Current CTC?
- Expected CTC?
- Notice Period?
- Current Location?

Work Location: In person

📌 Workday Support Engineer (Pune)
🏢 Dexian
📍 Pune