Operations Manager – Games

Company: Whitelane Holdings Limited
Department: Gaming Operations
Experience: 4–7 Years
Job Type: Full-Time
Reporting To: General Manager / Head of Operations
Industry: Entertainment & Leisure

About the Company

Whitelane Holdings Limited operates in the entertainment and leisure industry, offering family entertainment, gaming, adventure experiences, and entertainment destinations. The company is focused on delivering quality customer experiences while maintaining high operational standards.

Job Summary

We are looking for an experienced Operations Manager – Games to manage the day-to-day operations of our gaming facilities. The role involves overseeing gaming activities, managing teams, ensuring guest satisfaction, maintaining safety standards, and driving operational efficiency.

Key Responsibilities

- Manage daily operations of indoor games, arcade machines, outdoor attractions, go-karting, and golf activities.
- Ensure all gaming areas are ready for daily operations and adequately staffed.
- Monitor gaming equipment, operational procedures, and service standards.
- Ensure smooth guest movement and an enjoyable gaming experience.
- Handle guest complaints and resolve operational issues effectively.
- Monitor guest feedback and implement service improvements.




- Maintain cleanliness, safety, and proper organisation across gaming zones.
- Manage and guide the gaming operations team to ensure productivity and performance.
- Coordinate with other departments to ensure smooth business operations.
- Monitor operational performance and identify opportunities to improve efficiency and revenue.

Requirements & Qualifications

- 4–7 years of experience in operations management, preferably in the entertainment, gaming, amusement park, or leisure industry.
- Experience in managing teams and day-to-day operations.
- Strong leadership, communication, and problem-solving skills.
- Positive understanding of customer service and guest experience.
- Ability to manage multiple activities and handle operational challenges.
- Knowledge of safety procedures and operational standards.
- Willingness to work in rotational shifts, including weekends and holidays.

Key Skills

- Operations Management
- Team Management
- Gaming Operations
- Guest Experience Management
- Customer Service
- Problem Solving
- Operational Planning
- Safety & Compliance
- Revenue Management

Pay: From ₹80,000.00 per month

Benefits:

- Versatile schedule
- Food provided

Work Location: In person

📌 Operations manager / Assistant operations manager (Koramangala)
🏢 Loco Bear
📍 Koramangala