· Promptly, accurately, professionally and courteously receives and assesses all the incoming telephone calls /inquiries and re-directs the said call or message to its appropriate beneficiary.
· Making sure to demonstrate professional and polite responses in telephone responses.
· Ensure personal presentability and dress as per prescribed dress code.
· Receive, inform, guide visitors including co-ordination with employees
· Preparation of database of Client contacts and updating
· Responsible for maintenance and upkeep of front office
· Ensure compliance of regulations / requirements of Company management.
· Provide assistance in general administrative activities
· Ensures that the reception area is kept neat, clean and noiseless.
· Accountable for appointments and scheduling them properly on the days and times as directed. Also to book appropriate meeting rooms in advance to avoid last minute inconvenience.
· To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval.
· Responsible for ensuring availability of brochures in company
· Assist in utilization of conference rooms
· Responsible for booking of banquet,
lunch & dinner table at restaurants or hotels as requested by the clients or dignitaries. (Only if request is given, otherwise done by the respective departments).
· Performs routine office tasks as necessary for the presentation of a skilled office.
· Managing housekeeping jobs in the reception area and meeting rooms.
· To keep an eye on all outsiders who comes into and goes out of the office.
· Maintaining Daily New and old walk-ins.
· Mail room management –
o Responsible for all the courier and its associated services including but not limited to passing the courier bills for payment and maintaining continuous database for the same.
o Maintaining the incoming mail register and distribution of mail to concerned persons.