Job Description – IT Support

Job Title: IT Support
Department: Information Technology (IT)
Experience: 2–4Years
Employment Type: Full-Time
Location: Gurugram

Job Summary

We are looking for a proactive and technically skilled IT Support Executive to manage day-to-day IT operations and provide technical assistance to employees. The candidate will be responsible for troubleshooting hardware and software issues, maintaining IT infrastructure, managing user accounts, and ensuring smooth functioning of the organization's IT systems.

Key Responsibilities

- Provide technical support to employees for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot Windows operating systems, Microsoft Office, email, and other business applications.
- Diagnose and resolve LAN, Wi-Fi, VPN, and internet connectivity issues.
- Manage user accounts, email accounts, access permissions, and password resets.
- Perform regular system updates, antivirus checks, and security maintenance.
- Maintain IT asset inventory, including laptops, desktops, printers, and accessories.
- Monitor and maintain network equipment such as routers, switches, and access points.
- Ensure regular data backups and assist with data recovery when required.
- Coordinate with vendors and service providers for IT-related requirements.
- Maintain IT documentation, troubleshooting records, and support tickets.
- Ensure compliance with company IT policies and information security standards.
- Provide onboarding and offboarding IT support, including system allocation and access management.
- Ensure timely resolution of IT issues to minimize business disruptions.





Required Skills & Qualifications

- Bachelor's degree or Diploma in Computer Science, IT, or a related field.
- 1–3 years of experience in IT Support / Desktop Support / Technical Support.
- Good knowledge of Windows 10/11 operating systems.
- Working knowledge of Microsoft Office and Microsoft 365.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN, Wi-Fi).
- Experience in hardware and software troubleshooting.
- Knowledge of antivirus, endpoint security, and system maintenance.
- Basic knowledge of Active Directory and user management.
- Positive communication and problem-solving skills.
- Ability to work independently and manage multiple support requests.

Preferred Skills

- Knowledge of Microsoft 365 Administration.
- Familiarity with Windows Server and Active Directory.
- Knowledge of IT asset management and ticketing tools.
- Basic understanding of firewall, VPN, and network security.
- Knowledge of cloud-based applications and remote support tools.

Key Performance Indicators (KPIs)

- Minimization of system downtime.
- Employee satisfaction with IT support services.
- Accuracy of IT asset inventory.
- Timely completion of preventive maintenance.
- Compliance with IT security policies.

Personal Attributes

- Strong troubleshooting and analytical abilities.
- Customer-focused approach.
- Good verbal and written communication.
- Ability to prioritize and handle urgent issues.
- Willingness to learn new technologies.

Job Objective: To ensure uninterrupted IT operations by providing reliable, efficient, and timely technical support to all employees.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 IT Support Executive (Gurugram)
🏢 My Two Bigha
📍 Gurugram