Job Role Live Dispatch Specialist (Bilingual: French/English)

Department: Brokerage/ Dispatch Experience level: 2-5 years
About the Role
The Live Dispatch Specialist keeps daily trucking operations running smoothly. You are the
first point of contact for drivers and customers, monitoring the workday, resolving issues and
breakdowns quickly, and keeping all records accurate. You also complete cross-border
manifests (ACI/ACE), update our A1 TMS and Excel sheets, verify driver attendance, and
hand off to the next dispatcher in morning meetings. You will own relevant KPIs, ensure safety
and regulatory compliance, and look for ways to improve processes, productivity, and
accuracy.
As a bilingual role, you will support French-speaking drivers and customers in their preferred
language.
Key Responsibilities
Continuous improvement: Identify and implement opportunities to optimize
processes, productivity, and operational accuracy.
Safety and compliance: Ensure operations meet applicable safety standards
and regulations and propose improvements where appropriate.
KPI ownership: Take ownership of relevant KPIs and drive results against them.
Live operations management: Proactively monitor the development of daily
operations, manage unexpected situations, resolve issues, and act as the first
point of contact for operational concerns.
Driver and customer support: Answer incoming phone calls and assist drivers




and customers in French and English as required.
Cross-border documentation: Complete ACI/ACE manifests as required.
Attendance: Verify driver attendance daily.
Breakdown coordination: Work with the Breakdown Center to resolve
breakdowns efficiently and minimize downtime.
Records and systems: Update Excel sheets, complete various forms, and
update A1 (TMS) as the workday progresses.
Shift handoff: Send updates and participate in morning meetings with the next
dispatcher to ensure a smooth transition.

Qualifications
Required
2-5 years of experience in trucking dispatch, logistics, or transportation
operations- Good to know
Fluent in French and English, both spoken and written- Must have
Working knowledge of cross-border processes, including ACI/ACE manifests
Proficiency in Excel and comfort learning and using a TMS (experience with A1 is
an asset)
Strong phone communication and customer service skills
Skills and Attributes
Calm and decisive under pressure, with strong problem-solving skills
Excellent attention to detail and record accuracy
Strong organization and the ability to multitask in a fast-paced, real-time
workplace
Proactive, ownership-minded, and KPI-driven
Collaborative team player who communicates clearly during handoffs
Commitment to safety and regulatory compliance

Pay: ₹300,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Live Dispatcher Specialist (Bilingual- English/French) (Noida)
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