We're Hiring at Santeware!

Role: Cardiology Application Support Engineer (L2/L3)

Locations: Onsite – Bangalore | Hyderabad | Noida
Experience: 5–10+ Years
Notice Period: Immediate to 30 Days Preferred

Role Overview

We are hiring an experienced Cardiology Application Support Engineer (L2/L3) to administer, troubleshoot, and support mission-critical Cardiovascular Information Systems (CVIS) and Cardiology PACS (CPACS) across Cath Lab, Electrophysiology (EP), Echocardiography, ECG, and Telemetry environments.

Core Responsibilities

1. L2/L3 Production Support

- Troubleshoot and resolve complex incidents across cardiology applications, diagnostic workstations, and device interfaces within strict SLAs.

2. Incident and Root Cause Analysis

- Investigate recurring data transmission, study routing, and system failure issues.
- Coordinate escalations with vendors and infrastructure teams.

3. System Maintenance and Administration

- Manage user access, routine health checks, patching, configuration updates, upgrades, and runbook documentation.

4. Modality and Clinical Workflows

- Support end-to-end workflows for Cath Lab, Electrophysiology (EP), ECG/EKG management, and echocardiography reporting.

5. Integrations and Interfaces

- Diagnose and resolve HL7 messaging errors, DICOM routing and storage failures,



and EMR/EHR communication issues.

Must-Have Requirements

1. Application Expertise

Hands-on support experience in one or more of the following applications:

High Priority:

- Change Healthcare CPACS
- Fujifilm Synapse Cardiology / CPACS
- GE MUSE
- GE CCW

Additional Applications:

- Philips ISCV
- Philips Xper
- GE Mac-Lab
- Epiphany
- PB3000

2. Standards and Protocols

- Solid practical proficiency in DICOM transactions and HL7 interface troubleshooting.

3. Technical Fundamentals

- Working knowledge of Windows client/server environments, basic SQL, networking, and medical device connectivity.

4. Collaboration

- Proven ability to work directly with cardiologists, clinical teams, and software vendors.

Nice-to-Have Skills

- Prior experience in multi-site hospital networks or Integrated Delivery Networks (IDNs).
- Hands-on involvement in CPACS migrations or system go-lives.

Application Question(s):

- How many years of total professional work experience do you have?
- What is your current notice period (in days)?
- Are you comfortable working from any of the following locations: Bangalore, Hyderabad, or Noida?
- What is your current CTC (in LPA)?
- What is your expected CTC (in LPA)?

Work Location: In person

📌 Radiology IT Support Engineer/ (Bengaluru)
🏢 Santeware Healthcare Solutions
📍 Bengaluru