Key Responsibilities

- Handle incoming and outgoing patient calls professionally and courteously.
- Medical / Diagnostic knowledge would be a plus.
- Previous experience as Call center executive/ CRM Executive.
- Schedule, reschedule, and cancel patient appointments as required.
- Coordinate with respective departments/branches regarding patient appointments and requirements.
- Follow up with patients regarding appointments, health check-ups, reports, and other relevant services.
- Maintain accurate records of calls, appointments, follow-ups, and patient queries.
- Resolve basic patient complaints and queries or escalate them to the concerned department when required.
- Inform patients about required preparation for diagnostic tests as per approved guidelines.

Qualification: Minimum Graduation with excellent communication skills in Bengali, English and Hindi.

Immediate Joiner required.

Interested candidates can send their resume at [email protected] or +91-XXXXXXXXXX.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Health insurance

Work Location: In person

📌 Call Centre Executive ( In- bound) (Beleghata)
🏢 Apollo Clinic
📍 Beleghata