Director / Sr. Director – Delivery (Client Services) - US/Night Shift

Location: Noida/Baroda / Anand / Ahmedabad (Onsite)

Company: vTech Solution (US Staffing Firm)

Shift: US/Night Shift

Job Summary:
vTech Solution is looking for a dynamic and result-oriented Director / Sr Director – Delivery (Client Services) to lead and scale our delivery operations for US staffing. This role will be responsible for managing delivery managers, driving performance, ensuring client satisfaction, and achieving fulfillment targets across multiple accounts.

The ideal candidate is a strong leader with deep experience in US staffing delivery, capable of building high-performing teams and ensuring consistent execution.

Key Responsibilities:
1 Lead and manage a team of Delivery Managers, Team Leads, and Recruiters across multiple accounts

2 Drive end-to-end delivery for US staffing (IT / Non-IT / Healthcare as applicable)

3 Own fulfillment metrics including submissions, closures, turnaround time, and quality

4 Ensure timely and high-quality delivery against client requirements

5 Build, mentor, and scale delivery teams for sustained performance

6 Establish clear KPIs, dashboards, and reporting mechanisms

7 Collaborate with Sales / Account Management teams for demand planning and prioritization

8 Improve delivery processes, productivity, and operational efficiency

9 Handle escalations and ensure high client satisfaction and retention

10 Maintain compliance with US staffing processes and standards

11 Drive a performance-driven and accountable culture within the team





Required Skills & Qualifications

1 10+ years of experience in US Staffing, with at least 4–6 years in a leadership role

2 Proven experience managing large delivery teams (Managers + Recruiters)

3 Strong understanding of US staffing lifecycle (W2, C2C, 1099)

4 Experience working with VMS / MSP clients

5 Strong leadership, decision-making, and problem-solving skills

6 Ability to manage multiple accounts and high-volume requirements

7 Excellent communication and stakeholder management skills

8 Data-driven mindset with experience in reporting and performance tracking

Preferred Qualifications

1 Experience in IT staffing (plus if exposure to Non-IT / Healthcare staffing)

2 Prior experience in scaling delivery operations

3 Familiarity with ATS tools and recruitment technologies

Key Competencies

1 Leadership & Team Management

2 Execution & Accountability

3 Client-Centric Approach

4 Strategic Thinking with Hands-on Execution

5 Performance Management

What We’re Looking For

1 Someone who can manage managers and drive outcomes

2 Strong ownership mindset with a focus on results

3 Ability to bring structure, discipline, and scalability to delivery

4 A proactive leader who can get things done without constant supervision

Compensation Market-competitive salary + performance incentives (as per industry standards

Pay: ₹150,000.00 - ₹250,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Director Delivery US Staffing (Ahmedabad)
🏢 Turabit
📍 Ahmedabad