Technical Support Engineer

Location: Kolkata, West Bengal, India

Work Mode: Work From Office (WFO)

Joining: Immediate joiners preferred

Job Summary

We are looking for a technically skilled and proactive Technical Support Engineer to handle production issue resolution and provide technical support to the Technology Team. The candidate will be the first point of contact for production incidents, responsible for initial investigation, troubleshooting, identifying root causes, and coordinating with development and DevOps teams to ensure timely resolution.

Key Responsibilities

- Act as the first point of contact for production issues and incidents.
- Investigate, troubleshoot, and resolve application and infrastructure-related issues.
- Perform initial Root Cause Analysis (RCA) and escalate complex issues to relevant engineering teams.
- Monitor application health, server performance, logs, and system availability.
- Handle Linux server administration, routine maintenance, configurations, and troubleshooting.
- Assist with AWS infrastructure management and deployment-related activities.
- Coordinate with developers, DevOps, and other technical teams for timely issue resolution.
- Maintain technical documentation, incident reports, and troubleshooting procedures.
- Support other technical and operational responsibilities within the Technology Team.




- Provide occasional weekend support during critical production incidents or planned activities.

Required Technical Skills

- Strong understanding of the MERN Stack (MongoDB, Express.js, React.js, Node.js).
- Valuable working knowledge of Linux environments, command-line operations, and server troubleshooting.
- Understanding of AWS services, cloud infrastructure, and server management.
- Ability to analyze application logs, debug errors, and troubleshoot backend issues.
- Understanding of REST APIs, databases, networking, and application deployment.
- Familiarity with Git and basic CI/CD workflows.

Preferred Skills & Experience

- Previous experience in System Administration, preferably Linux-based server environments.
- Experience with server setup, configuration, monitoring, maintenance, user management, and security.
- Familiarity with AWS infrastructure administration and cloud operations.
- 1–3 years of experience in technical support, application support, production support, system administration, or software development.

Additional Requirements

- Must be comfortable working from the Kolkata office (WFO).
- Must be available for occasional weekend support when required.
- Immediate joiners will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Experience:

- Linux: 1 year (Required)

Work Location: Hybrid remote in Kolkata, West Bengal

📌 Technical Support Engineer (Kolkata)
🏢 Dasceq India
📍 Kolkata