Manager – Business Operations (E-commerce)
Location: Chandigarh, with travel to Delhi and Bangalore
Salary: ₹40,000 – ₹60,000 per month
Experience: 3–6 years in e-commerce operations, marketplace management or logistics coordination
Reports to: Founder & CEO

Role Summary
Own day-to-day operations and sales growth of myTVS's e-commerce business. Be the link between internal teams (customer service, warehouse), 3PL and courier partners, and marketplace teams at Amazon and Flipkart. Goal: more sales, faster deliveries, fewer complaints.

Key Responsibilities

- E-commerce sales growth
- Grow sales across Amazon, Flipkart and the myTVS website.
- Work with Amazon/Flipkart teams to run regular deals and promotions for maximum visibility.
- Analyse sales, traffic and conversion data; act on growth opportunities.
- Analyse Google and Meta ads; improve ROAS and reduce ad cost as % of sales.
- Order fulfilment & delivery
- Ensure on-time dispatch and delivery across channels.
- Regular reviews with courier/logistics partners (Quickshift, Blue Dart, Shiprocket, etc.) on timelines, RTOs and escalations.
- Track SLAs and push partners to fix gaps.
- Customer satisfaction
- Work with customer service to resolve complaints quickly.
- Monitor ratings, reviews,



returns and seller health; fix root causes.
- Internal warehouse
- Regular visits; ensure accurate inventory, proper packaging, minimum damages, and a sound QC/defect process.
- 3PL warehouses
- Periodic visits to Quickshift (and other partner) warehouses in Delhi and Bangalore to align warehousing and dispatch processes.
- Reporting
- Regular reports on sales, ad spend, delivery performance, complaints and inventory.

Requirements
Mandatory

- Experience managing vendors or third-party partners (3PL, couriers, agencies or similar).
- Excellent communication in English and Hindi.
- Robust Excel / Google Sheets skills.

Preferred

- Understanding of basic e-commerce processes: listings, order flow, returns/RTO, seller panels.
- Hands-on Amazon Seller Central / Flipkart Seller Hub.
- Basic Google/Meta Ads metrics (ROAS, CPC, CTR, ACoS).
- Willing to travel to Delhi and Bangalore.

KPIs
E-commerce sales growth · Ad cost as % of sales · On-time dispatch & delivery · Complaint resolution time · Returns/RTO/damage rate · Marketplace ratings & seller health

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Business Operation Manager (E-Commerce) (Panchkula)
🏢 myTVS
📍 Panchkula