Need82 Travels Pvt. Ltd. is a growing travel and tourism company based in Barasat, West Bengal. We work with a network of B2B travel agents who book flights, hotels and holidays through our online portal, and we also serve individual travellers directly. We're looking for a Client Relationship Manager to support and grow both groups.
Key Responsibilities
B2B – Travel Agent Partners
- Onboard new travel agents onto our portal: registration, account setup and portal training.
- Be the main point of contact for agents with bookings, cancellations, refunds and reissues.
- Build strong relationships so agents book more through our portal.
- Re-activate inactive agents and add new agents to the network.
- Share latest fares, offers and new products with agents regularly.
- Follow up on agent payments and outstanding balances.
B2C – Direct Customers
- Help customers with flight tickets, hotels, tour packages, visas and travel insurance.
- Give clear information on prices, itineraries and documents.
- Resolve queries and complaints quickly and professionally.
- Encourage repeat bookings and referrals.
General
- Keep accurate records in the CRM.
- Coordinate with the operations, ticketing and accounts teams.
- Meet monthly booking and agent-activity targets.
Skills & Qualifications
- Graduate in any discipline.
- 1–3 years of experience in the travel industry (freshers with good communication skills may apply).
- Knowledge of air ticketing, GDS or B2B travel portals is a plus.
- Fluent in English, Bengali and Hindi.
- Strong communication, follow-up and problem-solving skills.
- Comfortable with computers, Excel and CRM tools.
- Target-oriented team player.