Location: Kolkata, West Bengal
Job Type: Full-time
About Us:
Fashion World Garments Pvt. Ltd. is a leading B2B manufacturer and wholesaler of women’s ethnic and Indo-Western wear. Established in 1999, we supply our premium collections to boutique owners, resellers, and multi-brand outlets across India. We are looking for a dedicated Telecaller to join our sales support team and assist in building strong customer relationships.
Job Responsibilities:
- Make outbound calls to customers and boutiques to share details about new collections and offers.
- Handle inbound inquiries and provide information about products, pricing, and order status.
- Maintain accurate customer data and call records.
- Follow up with clients for feedback and repeat orders.
- Coordinate with the sales team to ensure smooth communication and customer service.
- Prepare and submit simple daily or weekly call reports.
Requirements:
- Minimum qualification: 12th pass or Graduate.
- Good communication skills in Hindi and English (Bengali or other regional languages will be an added advantage).
- Confident, polite, and customer-oriented approach.
- Basic computer knowledge (MS Excel, WhatsApp Business, and Email).
- Prior telecalling or telesales experience preferred.
Perks:
- Provident Fund (PF)
- Employee State Insurance (ESIC)
- Supportive and professional work environment
Schedule:
Day Shift (Monday to Saturday)
Experience:
Telecalling / Customer Service: 1 year (Preferred)