Job Description – Customer Relationship Trainee

About SILAII

SILAII is India’s leading premium sculpture and home décor brand, specializing in creating finely crafted sculptures and souvenirs that bring cherished memories to life. We are known for our exceptional craftsmanship and for making grand sculptures accessible for personal collections and gifting.

Position: Customer Relationship Trainee

Location: Chennai – Adyar

Employment Type: Internship / Full time

Role Overview

Are you someone who enjoys interacting with people, building connections, and creating positive customer experiences?

SILAII is looking for a friendly, enthusiastic, and customer-focused Customer Relationship Trainee to join its team.

In this role, you will be the voice of SILAII, connecting with customers through calls, WhatsApp, email, and chat. You will understand their requirements, assist them with their queries, follow up on enquiries and orders, and ensure every customer interaction is smooth, helpful, and memorable.

This is an excellent opportunity for fresh graduates and aspiring professionals to gain hands-on experience in Customer Relationship Management, Customer Experience, Communication, Sales Support, and Customer Service.

Key Responsibilities

- Interact with customers through calls, WhatsApp, email, and chat.
- Respond to customer queries in a polite, professional, and timely manner.
- Understand customer requirements and provide appropriate assistance.
- Follow up with customers regarding enquiries, orders, and service requests.
- Maintain accurate customer information and communication records.
- Coordinate with internal teams to resolve customer concerns and provide timely updates.
- Assist in building positive and long-term customer relationships.
- Handle customer feedback and escalate concerns to the appropriate team when required.
- Support the team in maintaining a smooth and customer-friendly communication process.
- Maintain professionalism and a customer-first approach in every interaction.





Requirements

Education:Bachelor’s Degree / Diploma / MBA.

Languages: English & Tamil, Hindi (Mandatory), Telugu (Added Advantage).

You’re a Great Fit If You

- Are confident, patient, friendly, and approachable.
- Have a natural flair for communication and enjoy interacting with people.
- Are comfortable handling multiple customer queries.
- Are willing to learn about products, customers, and business processes.
- Can work well with different teams.
- Are looking for practical exposure and professional growth in Customer Relationship Management.
- Have good customer-handling and interpersonal skills.
- Can confidently handle calls, WhatsApp, email, and chat support.

What You’ll Learn

- Customer Relationship Management.
- Professional communication and customer handling.
- WhatsApp, email, and chat-based customer support.
- Customer follow-up and query management.
- CRM and customer data management.
- Coordination with sales and internal teams.
- Understanding customer needs and improving customer experience.

Why Join SILAII?

- Gain hands-on experience with a growing premium home décor and sculpture brand.
- Be part of a creative, collaborative, and customer-focused work environment.
- Learn through real-time customer interactions and practical business experiences.
- Develop professional communication, problem-solving, and relationship-management skills.
- Get exposure to different aspects of customer service, sales support, and business operations.
- Build valuable professional skills that can support your long-term career growth.

Compensation

Salary: ₹15,000 – ₹25,000 per month, based on the candidate's skills, experience, and suitability.

How to Apply

Interested candidates who enjoy communicating with people and creating positive customer experiences are encouraged to apply!

Send your resume to: [email protected]

Call / WhatsApp: +91-XXXXXXXXXX

Location: Adyar, Chennai

Work Location: In person

Pay: ₹150,000.00 - ₹250,000.00 per year

Advantages:

- Provident Fund

Work Location: In person

📌 Customer Relationship Trainee (Chennai)
🏢 SILAII
📍 Chennai