Job Information

- Date Opened 10/28/2026
- Job Type Full time
- Industry IT Services
- Work Experience 1-3 years
- City Noida
- State/Province Uttar Pradesh
- Country India
- Zip/Postal Code 201309

About Us

Job Description

Key Responsibilities

Customer Onboarding & Implementation

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Manage customer onboarding activities from installation to successful go-live.
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Prepare and maintain onboarding plans, milestones, timelines, and checklists.
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Conduct customer onboarding and implementation calls.
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Guide customers through configuration, setup, integration, testing, and activation.
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Follow up with customers to ensure completion of required onboarding activities.
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Drive customers toward their first successful transaction.

Internal Coordination

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Coordinate with Business Analysts, Development, QA, Product, and Support teams for customer implementations.
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Track configuration, data mapping, testing, integrations, dependencies, and pending activities.
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Follow up with internal teams to ensure timely resolution of customer requirements and issues.
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Maintain clear records of customer action items and implementation status.

Customer Communication

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Act as a key point of contact for customers during the onboarding process.
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Provide regular updates regarding implementation progress, pending activities, delays, and technical issues.
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Maintain professional and proactive communication with customers.
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Understand customer requirements and ensure they are communicated accurately to internal teams.

Issue & Escalation Handling

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Identify onboarding blockers and potential delays at an early stage.
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Coordinate with relevant internal teams to resolve implementation issues.
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Handle routine customer escalations during onboarding.
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Ensure timely follow-up until customer issues are resolved.

Process Improvement

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Identify recurring onboarding challenges and implementation bottlenecks.
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Suggest improvements to onboarding processes, checklists, and documentation.
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Share customer feedback and recurring issues with relevant internal teams.
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Contribute to improving onboarding efficiency and customer satisfaction.

Requirements

Required Skills & Qualifications

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2–4 years of experience in Customer Success, Customer Onboarding, Implementation, SaaS, or a similar customer-facing role.
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Excellent verbal and written communication skills.
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Strong customer-handling and relationship-management skills.
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Experience managing multiple customer onboarding activities simultaneously.
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Solid coordination, follow-up, and organizational skills.
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Ability to work with mid-market and enterprise customers.
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Basic understanding of SaaS products, integrations, APIs, configurations, or technical workflows.
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Strong problem-solving and escalation-handling abilities.
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Ability to manage multiple priorities and meet implementation timelines.
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Comfortable working with cross-functional teams.
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Good documentation and reporting skills.

Good to Have

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Experience with SaaS, eCommerce, ERP, CRM, API integrations, or automation platforms.
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Exposure to tools such as Jira, ClickUp, Zoho, or similar platforms.
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Experience working with international customers.
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Consultative selling or soft-sales experience.

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