Job Title: Senior Frontline Executive

Location: Abhinaya Cinemas, Changanassery
Salary: ₹18,000 – ₹25,000 per month
Experience: 1–2 years minimum
Qualification: Any Degree

Job Description:

We are looking for a responsible and proactive Senior Frontline Executive to oversee daily frontline operations, supervise staff, and ensure excellent customer service across our cinema operations.

Key Responsibilities:

- Supervise and coordinate daily frontline operations and staff activities.
- Ensure smooth operations at ticket counters, F&B; outlets, and customer service areas.
- Handle customer queries, complaints, and escalations professionally.
- Monitor staff attendance, discipline, grooming, and performance.
- Ensure service quality, operational efficiency, and customer satisfaction.
- Coordinate with management and other departments for smooth operations.




- Monitor cash handling, sales reporting, and daily operational activities.
- Train, guide, and support frontline team members.

Preferred Experience:

- 1–2 years of experience in Retail, Hospitality, Hotels, Restaurants, QSR, Cinema Operations, or Customer Service.
- Previous experience in team supervision or shift handling will be an added advantage.
- Good communication, leadership, problem-solving, and interpersonal skills.
- Ability to manage teams and handle operations in a rapid-paced environment.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Frontline Executive (Changanācheri)
🏢 Abhinaya Cinemas
📍 Changanācheri