Purpose of the Role:

The Sales Telecaller will support GEM Drytech’s B2B sales pipeline by connecting with prospective customers, understanding their basic requirements, qualifying enquiries, scheduling meetings for the sales team, and ensuring disciplined follow-up. The role requires confident communication, persistence, accurate CRM/MIS updating, and the ability to engage professionally with industrial customers across India and international markets.

Key Responsibilities

· Make outbound calls to prospective B2B customers from assigned lead databases, campaigns, exhibitions, website enquiries, and internal prospect lists.

· Introduce GEM Drytech, its industrial drying solutions, pilot-trial capability, and relevant applications in a clear and professional manner.

· Qualify leads by collecting key information such as company profile, industry, application/material, requirement, project status, decision-maker details, location, and expected timeline.

· Identify and connect with relevant decision-makers such as Plant Heads, Engineering, Production, Projects, Procurement, EHS/Sustainability, and senior management.

· Schedule qualified meetings, calls, or video conferences for Technical Sales Engineers and Sales Managers.

· Conduct structured follow-ups on enquiries, quotations, previous discussions, trial proposals, and pending customer responses.

· Maintain accurate daily records in CRM/MIS, including calls made, contacts reached, lead status, follow-up dates, meeting outcomes, and next actions.

· Share qualified opportunities promptly with the sales team together with complete call notes and customer requirements.





· Reactivate old enquiries and dormant leads through systematic calling and follow-up campaigns.

· Support email and WhatsApp follow-up where required, using approved company communication templates.

· Achieve assigned calling, lead qualification, meeting-generation, follow-up, and opportunity-conversion targets.

· Coordinate with Marketing and Sales teams to improve lead quality, campaign feedback, and target-account coverage.

· Maintain qualified communication standards while representing GEM Drytech’s brand promise: “Dried & Tested – Proven, not Assumed.”

Mandatory Requirements

· 1-5 years of experience in telecalling, inside sales, B2B calling, lead generation, customer follow-up, or business development support.

· Prior experience in B2B sales calling is required; exposure to industrial, engineering, manufacturing, machinery, capital goods, process equipment, or project-based businesses will be strongly preferred.

· Excellent verbal and written communication skills in English and Hindi; ability to communicate confidently and professionally with business customers.

· Good listening, questioning, objection-handling, and follow-up skills.

· Comfortable making a high volume of outbound calls and maintaining disciplined daily follow-up.

· Basic proficiency in MS Excel, Word, email communication, and CRM/MIS data entry.





· Ability to maintain accurate lead records and follow-up schedules without missing committed actions.

· Target-oriented, persistent, organized, and comfortable working with measurable sales KPIs.

Preferred Requirements

· Experience calling customers in industrial equipment, machinery, boilers, heat exchangers, food-processing equipment, chemical/process equipment, material handling, utilities, or other engineered capital goods.

· Exposure to international calling, export sales support, LinkedIn lead follow-up, or working with customers across different countries/time zones.

· Ability to understand basic technical terminology and capture customer requirements accurately before transferring the lead to a Technical Sales Engineer.

· Experience with CRM platforms, lead-management tools, WhatsApp Business, email campaigns, or sales databases.

· Experience in meeting-generation or appointment-setting for B2B sales teams.

· Familiarity with structured lead qualification frameworks and maintaining clean, updated sales databases.

Qualifications

· Graduate in Business Marketing or BBA.

· Candidates with BBA, B.Com, B.Sc., B.A., Diploma, or similar qualifications with relevant B2B sales/telecalling experience may apply.

· Candidates with prior experience in industrial or capital-goods telecalling / inside sales will be preferred.

· Strong communication ability, sales aptitude, and demonstrated performance in lead generation or customer calling will be given significant weight.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Sales Telecaller (Kolkata)
🏢 Gem Drytech Systems
📍 Kolkata