Job Summary

Role Purpose Provide 24x7 operational support for enterprise network engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise routing and switching, LAN/WAN, carrier circuits, console servers, optical/matrix switching and network monitoring Key Responsibilities • Interface, routing adjacency, VLAN, reachability, latency and packet-loss troubleshooting. • Routing, switching, carrier and network-hardware operational support. • Configuration, code upgrades, capacity, resiliency and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 setting. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • CCNA/CCNP Enterprise or equivalent certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primar

Key Responsibilities

Role Purpose Provide 24x7 operational support for enterprise network engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise routing and switching, LAN/WAN, carrier circuits, console servers, optical/matrix switching and network monitoring Key Responsibilities • Interface, routing adjacency, VLAN, reachability, latency and packet-loss troubleshooting. • Routing, switching, carrier and network-hardware operational support. • Configuration, code upgrades, capacity, resiliency and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises,



problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • CCNA/CCNP Enterprise or equivalent certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primar

Skill Requirements

Role Purpose Provide 24x7 operational support for enterprise network engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise routing and switching, LAN/WAN, carrier circuits, console servers, optical/matrix switching and network monitoring Key Responsibilities • Interface, routing adjacency, VLAN, reachability, latency and packet-loss troubleshooting. • Routing, switching, carrier and network-hardware operational support. • Configuration, code upgrades, capacity, resiliency and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Solid incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations.



• Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • CCNA/CCNP Enterprise or equivalent certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primar

Must Have Skill

Software-Defined Networking Wide Area Network (SD-WAN),Cisco Unified Wireless Networking,Network LAN/WAN mgmt

Good to Have Skill

Other Requirements

Role Purpose Provide 24x7 operational support for enterprise network engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise routing and switching, LAN/WAN, carrier circuits, console servers, optical/matrix switching and network monitoring Key Responsibilities • Interface, routing adjacency, VLAN, reachability, latency and packet-loss troubleshooting. • Routing, switching, carrier and network-hardware operational support. • Configuration, code upgrades, capacity, resiliency and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • CCNA/CCNP Enterprise or equivalent certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primar

📌 Administrator - Wireless Networking (Bengaluru)
🏢 HCLTech
📍 Bengaluru