1. Job Purpose

To coordinate and manage day-to-day sales and operational activities, including quotation preparation, purchase order processing, supplier coordination, order execution, dispatch, service follow-ups, and sales documentation.

The role is responsible for ensuring smooth coordination between customers, suppliers, and internal departments to achieve timely order processing, productive execution, and customer satisfaction.

2. Key Responsibilities

A. Quotation & Enquiry Management

- Receive and coordinate customer enquiries from various channels.
- Prepare and share accurate customer quotations within the required timelines.
- Coordinate with the Sales Team to understand customer requirements and obtain necessary inputs.
- Follow up on submitted quotations and maintain quotation status records.

B. Purchase & Supplier Coordination

- Prepare and process Purchase Orders based on approved requirements.
- Coordinate with suppliers regarding pricing, order confirmation, material availability, and delivery schedules.
- Follow up on pending purchase orders and incoming materials.
- Coordinate with the Purchase and Stores teams to ensure material availability.

C. Order Execution & Internal Coordination

- Coordinate customer orders from order confirmation to final delivery.
- Work closely with Sales, Purchase, Stores, Production, Accounts, and other departments.
- Monitor order progress and follow up on pending activities.
- Escalate material shortages, delivery delays, and operational issues to the concerned personnel.

D. Dispatch & Logistics Coordination

- Coordinate customer dispatch schedules and delivery commitments.
- Arrange transportation, packing, and dispatch documentation.
- Follow up on shipment status and ensure timely delivery updates to customers.
- Maintain proper dispatch and delivery records.

E. Customer Communication & Service Coordination

- Communicate with customers regarding quotations, order status, material availability, and delivery schedules.
- Coordinate customer service requests and warranty-related cases.




- Follow up with the technical/service team until the issue is closed.
- Keep customers informed about service progress and pending actions.

F. CRM, ERP & Documentation

- Maintain accurate records of enquiries, quotations, purchase orders, sales orders, and dispatches.
- Update all relevant information in the CRM/ERP system on time.
- Maintain proper sales, purchase, and operational documentation.
- Prepare and submit regular reports on quotations, orders, pending purchases, dispatches, and service follow-ups.

3. Key Performance Focus Areas

- Quotation Turnaround Time
- Purchase Order Processing Time
- Supplier Follow-up & Coordination
- On-Time Dispatch Coordination
- Order Documentation Accuracy
- Service Follow-up & Closure
- CRM/ERP Data Accuracy and Timely Updates
- Customer Communication & Coordination

4. Expected Outcomes

- Timely and accurate preparation of quotations and purchase orders.
- Effective supplier and internal departmental coordination.
- Smooth execution of confirmed customer orders.
- Timely dispatch and delivery coordination.
- Accurate and updated CRM/ERP records.
- Proper follow-up and closure of customer service requests.
- Improved coordination between Sales and Operations.

5. Required Skills & Competencies

- Good communication and coordination skills.
- Knowledge of quotation preparation and purchase order processing.
- Basic understanding of industrial products and electrical/automation components is preferred.
- Working knowledge of MS Excel, Word, and CRM/ERP systems.
- Strong follow-up, documentation, and time-management skills.
- Ability to coordinate with multiple departments and handle priorities effectively.

Note: The BDE is responsible for coordination, follow-up, documentation, and execution tracking. Commercial approvals, pricing decisions, and purchase commitments must follow the company's established approval process.

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time

Experience:

- Business development: 1 year (Preferred)

Location:

- Saravanampatti, Coimbatore, Tamil Nadu (Required)

Work Location: In person

📌 Business Development Executive (BDE) (Saravanampatti)
🏢 Ampper Controls and Automation
📍 Saravanampatti