Jr. Tech Support Executive

Company: ModelsLab
Experience: 1–2 Years
Location: Gandhinagar, Gujarat
Work Mode: Full-time, Work From Office

About ModelsLab & MStudio.ai

ModelsLab builds technology and SaaS products, including its flagship product, MStudio.ai, an AI filmmaking platform that brings scriptwriting, character creation, image generation, video generation, voice, and timeline editing into one place.

We are looking for a customer-focused Junior Tech Support Executive to assist users, troubleshoot technical issues, and ensure a smooth experience while using our products.

Key Responsibilities

- Handle customer queries through email, chat, and other support channels.
- Provide technical assistance for MStudio.ai and other ModelsLab products.
- Troubleshoot product-related issues and guide customers toward solutions.
- Understand customer problems and provide accurate responses.
- Identify and report bugs to the development team.
- Follow up on unresolved issues until they are resolved.
- Guide customers on product features, workflows, and usage.
- Maintain support tickets and update issue statuses.




- Coordinate with developers and product teams to resolve complex issues.
- Prepare troubleshooting documentation and FAQs.
- Ensure timely responses and a positive customer experience.

Required Skills

- 1–2 years of experience in Technical Support or Customer Support.
- Basic understanding of websites, web applications, and SaaS products.
- Positive verbal and written English communication skills.
- Basic technical troubleshooting knowledge.
- Familiarity with CRM or support ticketing tools.
- Ability to understand technical issues and explain solutions clearly.
- Good problem-solving and customer-handling skills.

Additional Advantage: Basic knowledge of APIs, browsers, web applications, Postman, or AI-based products.

Ideal Candidate

Someone who enjoys solving problems, helping customers, learning new technologies, and taking ownership of customer issues.

Apply: [email protected]

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Jr. Tech Support Executive (Gandhinagar)
🏢 ModelsLab
📍 Gandhinagar