Job Description – Store & Operations Manger

Company: Truewello
Location: Mohali, Punjab
Salary: ₹16,000 – ₹20,000 per month (Based on experience)
Experience: 1–3 Years
Job Type: Full-Time | Work From Office

Job Overview

Truewello is looking for a responsible, hardworking, and well-organized Store & Operations Executive to independently manage day-to-day warehouse, inventory, order processing, dispatch, vendor coordination, and customer support operations.

The candidate will be responsible for ensuring that all daily orders are processed and dispatched on time, inventory is properly maintained, vendors are coordinated with, and the customer support team operates smoothly.

We are looking for someone who can take ownership of operations, manage multiple responsibilities, and ensure smooth daily functioning without constant supervision.

Key Responsibilities1. Order Processing & Daily Dispatch

- Manage daily orders received through the Truewello website and other sales channels.
- Ensure all orders are processed, packed, labeled, and dispatched on time.
- Generate shipping labels, invoices, and shipment manifests.
- Coordinate with courier partners and shipping aggregators for daily pickups.
- Track pending, delayed, undelivered, and RTO shipments.
- Ensure proper packaging and quality checks before dispatch.
- Maintain daily dispatch records and shipment reports.
- Coordinate with warehouse staff to ensure zero unnecessary dispatch delays.

2. Inventory & Store Management

- Independently manage complete warehouse and store operations.
- Maintain accurate stock records for all Truewello products and SKUs.
- Monitor incoming and outgoing stock.
- Conduct regular physical stock verification and reconcile discrepancies.
- Maintain proper product arrangement, labeling, and storage.
- Monitor low-stock and fast-moving products and inform management in advance.
- Coordinate with vendors for inventory replenishment.
- Prevent stock damage, loss, and unnecessary wastage.
- Maintain proper inward and outward inventory registers.

3.



Vendor & Courier Coordination

- Coordinate with suppliers and vendors for product availability and timely deliveries.
- Follow up with vendors regarding pending orders, production, packaging, and dispatch.
- Maintain regular communication with courier partners and shipping companies.
- Resolve shipment-related issues, pickup failures, delays, and delivery exceptions.
- Maintain vendor and courier performance records.
- Ensure timely availability of packaging materials and other operational requirements.

4. Customer Support Team Management

- Manage and coordinate the daily activities of the customer support team.
- Ensure customer queries are handled within the defined response timelines.
- Monitor customer complaints related to orders, deliveries, replacements, and returns.
- Coordinate with the warehouse and courier teams to resolve customer issues.
- Ensure proper follow-up on pending customer complaints and escalations.
- Monitor the quality of customer communication over WhatsApp, calls, and other support channels.
- Maintain daily customer support reports and pending complaint records.

5. Reporting & Documentation

- Prepare daily order processing and dispatch reports.
- Maintain inventory, inward/outward, and shipment records.
- Maintain vendor payment and purchase coordination records where required.
- Prepare daily, weekly, and monthly operational reports.
- Update Google Sheets and Microsoft Excel accurately.
- Maintain proper documentation of all operational activities.

Candidate Requirements

- Minimum 1–3 years of experience in warehouse, e-commerce operations, store management, or logistics.




- Must have hands-on experience in daily order processing and shipment dispatch.
- Valuable knowledge of courier aggregators such as Shiprocket and other shipping platforms.
- Must be proficient in Google Sheets and Microsoft Excel.
- Should know how to maintain inventory sheets, order tracking sheets, dispatch reports, and operational records.
- Knowledge of Shopify or other e-commerce platforms will be an advantage.
- Good communication and vendor coordination skills.
- Ability to manage and coordinate a customer support team.
- Must be responsible, punctual, honest, and detail-oriented.
- Ability to independently handle multiple operational responsibilities.
- Should be comfortable working in a fast-paced D2C e-commerce environment.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Daily orders processed and dispatched on time.
- Accuracy of inventory and stock records.
- Minimum shipment errors and dispatch delays.
- Timely courier pickups and shipment handovers.
- Proper vendor coordination and stock replenishment.
- Resolution time for customer complaints and escalations.
- Accuracy and timely updating of Google Sheets and Excel reports.
- Reduction in inventory discrepancies and operational errors.
- Overall warehouse discipline and operational efficiency.

Important Requirement

The selected candidate will be responsible for the complete day-to-day operational management of Truewello, including inventory management, order processing, shipment dispatch, vendor coordination, and customer support team supervision.

We are looking for someone who takes ownership of work, solves operational problems independently, and ensures that all daily activities are completed smoothly and on time.

Benefits

- Mobile Phone Reimbursement
- Internet Reimbursement
- Growth opportunities within the company

Ability to Commute: Zirakpur, Punjab – Must be able to reliably commute

Work Location: In Person

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

📌 Senior Warehouse Manager (Zirakpur)
🏢 Truewello
📍 Zirakpur