Job Id:

INN - ORM - MUM

Department:

Job Location

Mumbai , Maharashtra , INDIA

Job Type

Full Time

Experience

0-2 Years

Job Description

- As an Online Reputation Management Executive at INNsight, you will be a key driver in maintaining and enhancing our online standing.
- Your role will center around vigilantly overseeing, curating, and enhancing our digital footprint across diverse platforms to guarantee a favorable perception of our brand.

RESPONSIBILITIES AND DUTIES:
- Online Surveillance: Continuously track online references, reviews, and remarks regarding our brand, products, and services on various platforms, including social media, review sites, and online communities.
- Response Oversight: Craft thoughtful, timely responses to customer feedback, whether positive or negative, to foster transparent communication and address concerns effectively.
- Content Curation: Create and disseminate engaging, informative content that accentuates our brand's strengths and values, ensuring it adheres to our brand guidelines.
- SEO Enhancement: Implement SEO strategies to boost the visibility of positive content while mitigating the impact of negative information in search engine results.
- Review Cultivation:



Encourage satisfied customers to share positive reviews and testimonials on relevant platforms.
- Competitor Analysis: Monitor competitors' online reputations, providing insights and recommendations to maintain a competitive edge.
- Crisis Response: Develop and execute crisis communication plans in the event of reputation-threatening incidents.
- Reporting: Generate routine reports and analytics on online reputation metrics, offering insights and suggestions to senior management.

Desired Profile

- From fresher to those Experienced up to 02 Years, all are welcome.
- Experienced candidates must have relevant experience in online reputation management or a related field.
- Bachelor's degree in Arts, Management, Marketing, Communications, Public Relations, or a related field.
- Proven experience/basic understanding of online reputation management or digital marketing.
- Strong understanding of SEO principles and online analytics tools.
- Excellent written and verbal communication skills.
- Ability to think creatively and strategically.
- Solid problem-solving skills and attention to detail.
- Proficiency in social media platforms and reputation management tools.

📌 Online Reputation Management (Mumbai)
🏢 Innsight Ineteractive
📍 Mumbai