About the Role

The L1 Engineer – Platform Engineering serves as the front-line guardian of platform reliability, developer tooling, and core infrastructure health. In this entry- to associate-level role, you are the first point of contact for software engineers needing platform support and the first responder to automated alerts across cloud environments, CI/CD pipelines, and shared internal developer platforms (IDP). Working within standard operating procedures (SOPs) and runbooks, you triage incoming requests, resolve known environment failures, monitor health dashboards, and escalate complex issues smoothly to L2 and platform architects. This role offers an accelerated pathway into DevOps, Site Reliability Engineering (SRE), and cloud platform architecture.

Responsibilities

- First-Response Incident Management: Monitor real-time platform alerts, health dashboards, and synthetic checks
- triage incoming incident tickets and act quickly to restore services following documented runbooks.
- Developer Platform Support: Assist product and application teams with developer onboarding, service catalog access, namespace provisioning, and permissions (RBAC) across shared platform clusters.
- CI/CD Pipeline Troubleshooting: Review failed continuous integration and deployment builds, assist developers in isolating broken test steps, dependency fetch errors, or image build failures, and assist with rollbacks when needed.
- Infrastructure & Container Health: Inspect failing pods, check container restart loops (CrashLoopBackOff, resource starvation), verify deployment statuses, and execute routine cluster housekeeping tasks.




- Ticket Triage & Escalation: Manage platform ticket queues (e.g., Jira Service Management, ServiceNow), gathering complete diagnostics (logs, traces, reproduction steps) before escalating stubborn bugs or infrastructure outages to L2/L3 engineers.
- Documentation & Runbook Maintenance: Regularly update internal knowledge bases, troubleshooting guides, and developer FAQs to reflect tooling changes and newly resolved edge cases.
- Basic Routine Maintenance: Assist with scheduled operational tasks, such as certificate renewals, non-prod node recycling, log retention cleanups, and non-prod setting health checks.

Requirements

- Experience: 1–3 years of experience in technical support, IT operations, junior systems administration, or a recent degree/bootcamp in Computer Science, Information Technology, or a related discipline.
- Foundational Linux Skills: Comfortable with the command line (CLI), file system navigation, process management, log inspection (journalctl, tail -f, grep, awk), and basic network diagnostic tools (curl, netstat, dig, traceroute).
- Basic Container Concepts: Understanding of what Docker and containers are, including essential commands (docker ps, docker logs, docker build/run)



and basic Kubernetes concepts (Pods, Deployments, Services, Namespaces).
- Scripting Basics: Ability to read and write simple automation or utility scripts using Bash or Python.
- Networking & Web Protocols: Working grasp of DNS, HTTP/HTTPS status codes, ports, SSL/TLS concepts, and basic REST API interactions.
- Collaborative Mindset & Communication: Clear written and verbal communication, structured diagnostic thinking, and eagerness to learn modern cloud and DevOps practices.

Nice to Have

- Kubernetes Tooling: Hands-on experience with kubectl (e.g., viewing logs, inspecting events, describing failing pods).
- Cloud Foundations: Practical familiarity with at least one major public cloud provider (AWS, Azure, or GCP).
- CI/CD Platforms: Exposure to common pipeline tools such as GitHub Actions, GitLab CI, ArgoCD, or Jenkins.
- Version Control: Familiarity with Git basics (cloning, branching, inspecting pull requests and commits).
- Certifications: Entry-level credentials such as AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals (AZ-900), or Linux Foundation Certified IT Associate (LFCA).

Pay: ₹400,000.00 - ₹1,000,000.00 per year

Benefits:

- Health insurance
- Life insurance
- Provident Fund

Application Question(s):

- Do you have Experience in Linux Administration & Command-Line Troubleshooting?
- Do you have Experience with Docker & Kubernetes?
- What do you have Experience in Python?

Experience:

- System administration: 1 year (Required)

Work Location: Hybrid remote in Coimbatore, Tamil Nadu

📌 Engineer - Platform Engineering (Coimbatore)
🏢 GUHATEK CONSULTING SERVICES PRIVATE
📍 Coimbatore