Customer Care Associate – US/UK Voice Process (Fresher / Experienced)

Company: OPX Global
Location: Saravanampatty, Coimbatore
Location Link: https://share.google/fpQXgPAEvERPV84OV
Experience: Freshers / Experienced
Work Mode: Work From Office
Shift: US/UK Night Shift

Job Summary

OPX Global is hiring Customer Care Associates for our US/UK International Voice Process. The role involves handling customer calls, addressing queries, providing appropriate solutions, and ensuring excellent customer service.

Key Responsibilities

- Handle inbound and outbound calls from US/UK customers.
- Address customer queries and provide effective solutions.
- Assist customers with service-related requests and concerns.
- Maintain accurate customer records and update information in the system.
- Resolve customer issues and escalate complex queries when required.
- Ensure quality customer interactions and meet productivity targets.

Candidate Profile





- Freshers and experienced candidates are welcome.
- Excellent English communication skills.
- Good listening and problem-solving abilities.
- Previous experience in International Voice Process / BPO is an added advantage.
- Basic computer knowledge and typing skills.
- Customer-focused with a positive attitude.
- Willingness to work in US/UK night shifts.

Key Skills

International Voice Process | Customer Support | Inbound & Outbound Calling | English Communication | Customer Service | Problem-Solving | Active Listening

Education: Any Graduate

Employment Type: Full-Time | Work From Office

Contact: Athira – (phone hidden)
Contact Timing: 12:15 PM (Noon) to 9:30 PM only
Email: [email protected]

Perks:

- Commuter assistance
- Provident Fund

Work Location: In person

📌 Customer Care Associate-US/UK voice process(fresher/Experienced) (Saravanampatti)
🏢 Opx Global
📍 Saravanampatti