Company: Simbott Technologies LLP
Department: Production & Service
Location: Andheri East, Mumbai
Experience: 0-2 Years
Working Days: Monday to Saturday, 6 Days

About the Role
We are looking for a proactive and customer-focused IT Service Engineer who will be responsible for providing both remote and on-site technical support to clients. The role involves frequent client visits, troubleshooting IT issues, and ensuring smooth functioning of systems and applications across multiple locations.

This is a field-intensive role, requiring robust technical expertise along with excellentcommunication and problem-solving skills.

Key Responsibilities

● Install, configure, and maintain operating systems, software, and businessapplications
● Provide technical support to clients and internal users via phone, email, remotetools, and on-site visits
● Diagnose and resolve hardware, software, network, and system-related issues
● Handle client queries professionally and ensure timely resolution with properfollow-ups
● Perform regular client visits for issue resolution, system maintenance, and support
● Coordinate with vendors, OEMs, and internal teams for escalations and issueclosure
● Manage software updates, patches, and system upgrades
● Ensure adherence to IT policies, data security, and compliance standards
● Assist in IT infrastructure setup at client locations (desktops,



printers, networking devices, etc.)
● Train end users on basic system usage, troubleshooting, and best practices
● Provide remote support using tools like AnyDesk, TeamViewer, etc.
● Travel across PAN India as required for client servicing and project support

Required Skills & Technical Knowledge
● Strong knowledge of:
● Windows OS (installation, configuration, troubleshooting)
● MS Office Suite and common business applications

● Basic understanding of:
● Networking concepts (LAN/WAN, IP configuration, routers, switches)
● Email configuration (Outlook, Office 365, etc.)

● Computer hardware troubleshooting
● Familiarity with remote desktop tools (AnyDesk, TeamViewer, etc.)
● Ability to troubleshoot real-time client issues independently

Additional Expectations
● Ready for extensive fieldwork and client-facing responsibilities
● Flexible to travel across locations on short notice
● Ability to represent the company professionally at client sites
● Support in deployment, implementation, and IT service operation

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Paid time off

Application Question(s):

- What is your current CTC?

Willingness to travel:

- 50% (Required)

Work Location: In person

📌 Service Engineer (Mumbai)
🏢 Simbott Technologies
📍 Mumbai