Job Title: Food & Beverage Manager
Department: Food & Beverage Operations
Reports To: General Manager / Operations Manager
Industry: Hospitality / Hotel / Restaurant
Experience: 3-5 years (with relevant managerial experience)

1. Job Purpose

To oversee and manage the entire Food & Beverage operation, ensuring excellent guest satisfaction, smooth daily operations, high service standards, effective cost control, and achievement of revenue and profitability targets.

2. Key Responsibilities

A. Operations Management

- Manage daily operations of restaurants, bars, banquet services, room service, and other F&B; outlets.
- Ensure smooth coordination between kitchen, service, stewarding, and other departments.
- Maintain high standards of food quality, presentation, hygiene, and service.
- Monitor daily opening and closing procedures.
- Ensure compliance with company policies and operational SOPs.

B. Guest Satisfaction

- Ensure excellent customer service and guest experience.
- Handle guest complaints professionally and implement corrective actions.
- Monitor guest feedback and online reviews.
- Develop strategies to improve customer satisfaction and retention.

C. Financial Management & Cost Control

- Prepare and manage the F&B; department budget.
- Monitor food cost, beverage cost, labour cost, and operating expenses.
- Control wastage and improve operational profitability.
- Monitor daily sales, revenue reports, and outlet performance.
- Develop strategies to increase revenue and average guest spending.

D. Team Management

- Recruit, train, motivate, and supervise F&B; employees.
- Prepare staff duty rosters and manage manpower requirements.
- Conduct performance appraisals and training sessions.
- Ensure discipline, grooming, and professional conduct.
- Develop future supervisors and team leaders.

E. Inventory & Procurement

- Monitor stock levels and inventory.
- Coordinate with purchase and stores departments.
- Ensure proper stock rotation using FIFO.
- Conduct regular stock audits.
- Minimize pilferage,



breakage, and wastage.

F. Hygiene & Safety

- Ensure compliance with food safety and hygiene regulations.
- Maintain cleanliness across all F&B; outlets.
- Ensure proper food handling and storage practices.
- Monitor compliance with applicable FSSAI requirements.
- Conduct regular hygiene and safety inspections.

G. Sales & Marketing

- Develop promotional activities and special F&B; offers.
- Plan seasonal menus and special events in coordination with the chef.
- Identify opportunities to increase outlet revenue.
- Coordinate with the sales and marketing team.

3. Key Performance Indicators (KPIs)

KPI

Performance Area

F&B; Revenue

Sales achievement

Food Cost %

Cost control

Beverage Cost %

Cost control

Labour Cost %

Manpower efficiency

Guest Satisfaction

Service quality

Inventory Variance

Stock control

Employee Turnover

Team retention

Hygiene Audit Score

Food safety

Outlet Profitability

Financial performance

4. Qualifications & Skills

- Degree or Diploma in Hotel Management / Hospitality Management.
- 5–8 years of experience in Food & Beverage operations.
- Robust leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of food and beverage costing.
- Knowledge of POS systems and inventory management.
- Strong guest handling and problem-solving abilities.
- Knowledge of food safety and hygiene standards.

5. Key Competencies

- Leadership and decision-making.
- Financial planning and budgeting.
- Customer relationship management.
- Operational excellence.
- Staff training and development.
- Time management and multitasking.
- Sales development and business growth.

6. Reporting Structure

General Manager / Operations Manager.

7. Overall Job Objective

To achieve operational excellence, maximize F&B; revenue and profitability, maintain consistent service standards, and deliver an exceptional guest experience while ensuring effective team management and cost control.

Pay: ₹20,000.00 per month

Advantages:

- Food provided
- Provident Fund

Work Location: In person

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