1. Job Purpose

To manage front-office operations, handle customer communications, maintain basic accounting records and provide administrative support to ensure the smooth functioning of daily business operations.

2. Key Responsibilities

A. Reception & Front Office

- Attend incoming telephone calls and respond to customer enquiries.
- Welcome visitors, clients and suppliers professionally.
- Handle incoming and outgoing correspondence, emails and courier services.
- Coordinate customer appointments and meetings.
- Maintain visitor records and general office documentation.
- Forward customer complaints and service requests to the concerned department.
- Coordinate with field staff and supervisors regarding customer requirements.

B. Accounts & Finance

- Prepare customer invoices and quotations as instructed.
- Maintain sales, purchase and expense records.
- Follow up on outstanding customer payments.
- Maintain petty cash and expense registers.
- Assist in bank reconciliation.

C. Administrative Support

- Maintain employee attendance and leave records.
- Maintain office files and documentation.
- Assist management with routine administrative activities.
- Coordinate with employees, customers and suppliers.
- Ensure proper maintenance of office records and registers.

3.



Skills & Qualifications

- Minimum qualification: Plus Two / Degree.
- Basic accounting knowledge.
- Working knowledge of MS Excel and MS Word.
- Good communication skills in Malayalam, English and basic Hindi.
- Basic computer and email-handling skills.
- Valuable telephone etiquette and customer-handling ability.
- Accuracy in data entry and numerical calculations.
- Ability to multitask and manage responsibilities independently.

4. Personal Attributes

- Honest, responsible and trustworthy.
- Well-organised and detail-oriented.
- Punctual and disciplined.
- Good interpersonal skills.
- Willingness to learn and take initiative.
- Ability to maintain confidentiality of business and financial information.

5. Performance Expectations

- All customer calls and enquiries are attended promptly.
- Daily cash and transaction records are updated accurately.
- Invoices and payment records are maintained without delay.
- Outstanding payments are followed up regularly.
- Daily administrative activities are completed on time.
- Accurate and timely reports are submitted to management.

Pay: ₹16,140.00 - ₹18,000.00 per month

Work Location: In person

📌 Receptionist and Accounting (Kalady)
🏢 GingerBay Services
📍 Kalady