WE ARE HIRING – DUTY MANAGER

*Hotel Saket 27 | South Delhi*

Hotel Saket 27 is looking for an experienced and professional *Duty Manager* to oversee daily hotel operations, manage guest relations, and ensure effective coordination between Front Office, Housekeeping, and F&B; departments.

Key Responsibilities

*1. Hotel Operations Management*

- Oversee day-to-day hotel operations and ensure smooth functioning.

- Supervise Front Office activities, including guest check-ins and check-outs.

- Monitor service standards and ensure compliance with hotel SOPs.

- Handle operational challenges and ensure timely resolution.

*2. Interdepartmental Coordination*

- Ensure effective coordination between *Front Office, Housekeeping (HK), and Food & Beverage (F&B;)* departments.

- Coordinate with Housekeeping regarding room status, room readiness, guest requests, and maintenance issues.

- Coordinate with F&B; regarding restaurant operations, guest requirements, service standards, and billing.

- Conduct regular follow-ups with department supervisors to ensure smooth operations.

- Ensure proper shift handovers and communication between departments.

*3. Guest Relations & Service*

- Handle guest inquiries, complaints, and special requests professionally.

- Resolve guest concerns promptly and ensure guest satisfaction.

- Maintain high standards of hospitality and guest experience.

*4.



Staff & Administrative Management*

- Supervise, guide, and support front desk staff.

- Monitor staff grooming, discipline, and performance.

- Ensure accurate reports, billing, reservations, and room allocations.

- Maintain proper operational records and documentation.

*5. Safety & Compliance*

- Ensure adherence to hotel policies, SOPs, and safety standards.

- Handle emergency situations and maintain operational discipline.

Candidate Requirements

- *Experience:* 5–7 years of experience in the hotel industry.

- *Practical knowledge of IDS Hotel Software is mandatory.*

- Strong knowledge of Front Office operations.

- Experience in coordinating Front Office, HK, and F&B; operations.

- Excellent communication, leadership, and guest-handling skills.

- Strong problem-solving and team management abilities.

*Job Type:* Full-time, Permanent

*Location:* South Delhi

Advantages

- Food Provided

- Paid Time Off

- Provident Fund

*Interested candidates can share their updated CV at:*

[email protected] & +91-XXXXXXXXXX

Pay: ₹30,000.00 - ₹36,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund

Application Question(s):

- must have knowledge of IDS

Work Location: In person

📌 Duty Manager (Saket)
🏢 Hotel saket 27 at BMB Resort
📍 Saket