- Front Office
- Vaishali-Max Super Speciality Hospital
- Posted On 12 Nov 2026
- End Date 30 Nov 2026
- Required Experience10 - 18 years
Basic Section
Basic Section
No. Of Openings1
DesignationDeputy Duty Manager 2
Employee CategoryFront Office
Closing Date 30 Nov 2026
Skills
Skill
Required Qualification
Graduate
Job Description
JOB DESCRIPTION
I. JOB DETAILS
Job Title
Deputy Duty Manager (TPA) – Front Office
Reporting Supervisor
Head – Front Office
II. JOB PURPOSE
To efficiently perform assigned TPA work including management of overall TPA process, ensuring smooth and hassle free discharge of TPA patients.
III. KEY RESPONSIBILITIES
Core Responsibilities –
- To be responsible for maintaining TPA Processing of cashless and all post discharge health insurance claims.
- To be responsible to maintain overall TAT entry to exit.
- TPA query reply and preauthorisation follow up with insurance company / tpa.
- Medical scrutiny and medical opinion for health insurance claims.
- Productive in claim adjudication and claim processing.
- Maintaining and ensuring Standard Operating Procedures and protocols.
- To be responsible for keeping record for all correspondence done for TPA.
- Post discharge reconciliation for utilization of claims.
- Timely reply to internal TPA complaint portal.
- TPA discharge follow up and closure.
- Mmaintenance of departmental records as per the NABH requirement.
- Effective utilization of hospital information system, MIS generation of TPA patients.
- To display proactive cooperation and contribute to cordial inter and intra team relations, solution orientation and team solidarity. Should be cost effective.
- To participate in training programs to maintain and update your professional knowledge.
- To achieve high levels of customer satisfaction at each interaction.
- Any task assigned to you by your HOD from time to time.
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IV. KEY PERFORMANCE INDICATORS
Measurable Deliverable s
- Accuracy in invoicing / billing
- Demonstrated ability to maintain confidentiality
- Service Excellence
- Active participation in all departmental training and development activities.
- Active participation in Inventory Management.
V. JOB REQUIREMENTS
Minimum Qualifications
Graduate/Post Graduate
Experience
7 - 9 years’ of relevant experience.
Technical Skills
- Problem solving and ingenuity
- Computer skills
Behavioural Skills
- Persuasive
- Attention to detail
- Interpersonal and communication skills
- Initiative and adaptability
Language Skills
- English
- Hindi
VI. KEY INTERACTIONS
Key Internal Contacts
Key External Contacts
- Medical Superintendent, Nursing.
- Front office, Billing, IT, Finance, All HODs.
- Doctors.
- TPA/Insurance Companies, Other Panel Organization.
- Patients, Attendants.