- To regularly monitor LMS performance and ensure system stability.
- To manage content updates, user access, and troubleshooting to minimize downtime.
- To coordinate with internal stakeholders to ensure LMS content is aligned with academic schedules
- To ensure smooth functionality, regular updates, and bug fixes for the organization's mobile application.
- To coordinate with developers to resolve performance issues and enhance user experience
- To oversee website content updates in line with upcoming programs and exams.
- To monitor server status daily and ensure website plugins are functional.
- To assist in website maintenance tasks to ensure performance and security
- To act as the first point of contact for technical issues reported by staff and stakeholders.
- To troubleshoot hardware, software, and network-related problems.
- To ensure timely escalation of complex issues to the Team Lead - IT
- To manage user accounts, ensuring proper access levels are maintained.
- To regularly review email accounts, domains, and IT system access for security and efficiency.
- To identify and revoke unused or unauthorized accounts
- To assist in documenting and reporting IT incidents as per defined SOPs.




- To support the Team Lead - IT in tracking and resolving minor and major technical incidents.
- To maintain records of all IT assets, including issuance, transfer, and return.
- To assist in periodic maintenance and support asset forecasting and budgeting requirements.
- To coordinate with third-party vendors to ensure timely updates and maintenance of IT systems.
- To track vendor performance and provide input for the monthly Vendor Report.
- To monitor and track email accounts and domains, ensuring proper usage.
- To identify redundant or inactive accounts and domains for deactivation.
- To assist in tracking timelines and progress for current development projects, such as customer dashboards and integrated systems.
- To maintain detailed records of IT issues, updates, and resolutions.
- To generate reports for IT incidents, system performance, and maintenance activities as directed by the Team Lead - IT.

Pay: ₹20,000.00 - ₹23,000.00 per month

Application Question(s):

- Do you have a laptop? Do you bring it to work?

Education:

- Bachelor's (Required)

Experience:

- IT support: 1 year (Required)

Language:

- English (Preferred)

Work Location: In person

📌 IT Coordinator (Kechery)
🏢 Study MEDIC
📍 Kechery