Responsible for overseeing the overall operations and performance of multiple outlets of The Backyard Brew, ensuring operational excellence, consistent brand standards, profitability, team development and exceptional guest experiences.
Key Responsibilities
- Multi-Outlet Operations
- Oversee daily operations across all outlets.
- Ensure consistency in food quality, service standards and brand experience.
- Conduct regular outlet visits and operational audits.
- Business & Financial Performance
- Monitor outlet sales, revenue, food costs and operational expenses.
- Achieve monthly sales targets and improve profitability.
- Analyse business reports and implement strategies to increase revenue.
- Team Management & Development
- Recruit, train and develop restaurant managers and operational teams.
- Monitor staff performance, productivity and attendance.
- Build a solid leadership culture and ensure proper delegation.
- Customer Experience
- Maintain high standards of guest satisfaction.
- Handle escalated customer complaints and feedback.
- Implement strategies to improve customer retention and brand loyalty.
- Inventory & Cost Control
- Monitor inventory, procurement,
wastage and stock management.
- Ensure effective food cost and manpower cost control.
- Minimise operational losses and maintain accountability.
- SOP & Quality Assurance
- Ensure compliance with company SOPs, hygiene and food safety standards.
- Conduct regular quality checks and operational reviews.
- Maintain consistency across service, kitchen, bakery and beverage operations.
- Business Growth & Expansion
- Identify opportunities for business improvement and expansion.
- Develop new operational strategies and marketing initiatives.
- Coordinate with management on business planning and long-term growth.
Key Performance Indicators (KPIs)
- Monthly sales and revenue growth.
- Outlet profitability and cost control.
- Customer satisfaction and guest feedback.
- Staff productivity and retention.
- Food quality, hygiene and operational compliance.
- Achievement of outlet performance targets.
Position: Area Manager
Department: Operations
Company: The Backyard Brew
Pay: ₹45,000.00 - ₹55,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
Work Location: In person
📌 Area Manager (Mumbai)
🏢 The Backyard Brew
📍 Mumbai
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