Company: Pegasus Lifestyle Resort & Spa
Department: Hotel Operations
Reports To: General Manager
Location: Karjat, Maharashtra

Job Summary

Responsible for managing the resort's day-to-day operations, coordinating all departments, ensuring guest satisfaction, maintaining service standards, controlling costs, and achieving operational and financial targets.

Key Responsibilities

- Oversee daily operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, and Security.
- Ensure excellent guest service, handle complaints, and improve guest satisfaction and online reviews.
- Coordinate with Sales and Revenue Management to improve occupancy, ADR, RevPAR, and overall resort revenue.
- Monitor budgets, departmental expenses, inventory, purchasing, and cost control.
- Lead department heads, manage staffing and duty rosters, and conduct team training.
- Ensure compliance with SOPs, hygiene standards, safety procedures, and statutory requirements.
- Monitor operational performance, prepare reports, and implement service and productivity improvements.
- Coordinate resort facilities, maintenance, events,



and guest activities to ensure smooth operations.

Key Performance Indicators (KPIs)

- Guest satisfaction and online review ratings.
- Occupancy, ADR, RevPAR, and total revenue.
- Operational expenses and profitability.
- Employee productivity and retention.
- Service quality, safety, and SOP compliance.

Qualifications and Experience

- Degree or diploma in Hotel or Hospitality Management.
- Minimum 5–8 years of hotel or resort experience, preferably in a managerial role.
- Strong knowledge of hotel operations, budgeting, cost control, and team leadership.
- Excellent communication, problem-solving, and guest relationship management skills.

Overall Objective: To ensure efficient resort operations, exceptional guest experiences, strong team performance, and sustainable revenue growth and profitability.

Pay: ₹45,000.00 - ₹50,000.00 per month

Perks:

- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Operations Manager (Karjat)
🏢 Pegasus Lifestyle Resort
📍 Karjat