Store Associate Retail & Sales | Knya Retail Stores | In office, Full-time

About Knya

Knya is a funded, rapid-growing D2C brand redefining healthcare apparel for up-to-date professionals, backed by DSG Consumer Partners. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession.

What Are You Entering Into

Knya is one of India's fastest-growing healthcare apparel brands and we're just getting started. When you join us, you're not filling a seat. You're stepping into a company that is actively being built, where the work you do today shapes what Knya looks like tomorrow. We're a team of driven people who care deeply about what we're building, move with purpose, and back each other to grow. If you're looking for a place where your contribution is visible, your growth is real, and your work actually matters to the people who wear what we make, this is it.

Role Overview

You'll be the face of Knya on the store floor. Doctors, nurses, students and healthcare teams walk in looking for workwear that actually works for long shifts, and you help them find it. This role is about real conversations, product know-how and making every customer want to come back. You'll report to the Store Manager and play a direct part in hitting store targets, keeping the store looking its best and building loyal customers in your city.

Key Responsibilities

Customer experience

- Greet every walk-in, understand what they need and guide them to the right fit, fabric and style.

- Know our products inside out. Fits, fabrics, sizing and care, so you can answer questions with confidence.

- Handle trial rooms, alterations requests, exchanges and returns smoothly and as per store process.





- Build relationships with repeat customers, hospitals and colleges in the catchment. Sales and targets

- Drive daily, weekly and monthly sales against your individual and store targets.

- Upsell and cross-sell thoughtfully. Suggest add-ons that genuinely help the customer.

- Capture customer details accurately at billing and nudge happy customers for Google reviews. Store operations

- Handle billing and cash on the POS with complete accuracy and honesty.

- Keep the floor, racks, trial rooms and displays clean, stocked and on visual merchandising standard.

- Support stock receiving, tagging, stock counts and audits. Flag damages and shortages on time.

- Follow store SOPs on opening, closing, cash handling and grooming every single day.

Must Haves

- Minimum 12th pass. Graduates preferred.

- 0 to 2 years of experience in retail, apparel or any customer-facing role. Freshers with the right attitude are welcome.

- Comfortable speaking in Hindi and English, plus the local language of the store city

. • Confident, friendly and well groomed, with a genuine interest in helping people.

- Basic numeracy and comfort with billing software or smartphones

. • Willing to work retail hours, including weekends and festive seasons, on a rotational week off.

- High integrity around cash, stock and customer data.

Good to Have

- Prior experience in apparel, footwear or lifestyle retail.

- Familiarity with the healthcare community, for example medical students, nurses or hospital staff.

- Experience with POS systems and basic stock processes.

- Interest in growing into a Senior Sales Associate or Store Manager role.

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

- Current CTC ?
- Expected CTC?
- Are you okay with Patna location ?

Work Location: In person

📌 Store Associate (Patna)
🏢 Knya
📍 Patna