We’re looking for a warm, polished Guest Relations Executive to be the face of our property. You’ll welcome guests, handle requests and feedback, and make sure every stay feels personal and memorable.

Responsibilities

- Greet and welcome guests, especially VIPs, repeat guests, and groups
- Assist with check-in/check-out and room allocation in coordination with the front office
- Handle guest queries, special requests, and complaints promptly, and follow up until resolved
- Coordinate with housekeeping, F&B;, maintenance, and other departments to fulfil guest needs
- Arrange transport, tours, and local recommendations
- Collect guest feedback and prepare daily or weekly reports
- Maintain guest history and preferences to personalize future stays
- Conduct lobby and public area walkthroughs to ensure service and cleanliness standards
- Support special events, welcome amenities, and festive programs

Requirements





- Bachelor’s degree or diploma in Hotel Management or a related field
- 1-3 years of experience in guest relations, front office, or hospitality (freshers with strong skills may apply)
- Excellent communication in English and Hindi; additional languages are a plus
- Pleasant personality, well-groomed appearance, and solid problem-solving skills
- Working knowledge of PMS software (e.g., Opera, IDS) and MS Office
- Willingness to work rotational shifts, weekends, and holidays

Preferred

- Experience in a 4-5 star hotel or resort
- Handling of guest complaints and service recovery

Pay: ₹15,900.00 - ₹27,000.00 per month

Advantages:

- Adaptable schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Kochi)
🏢 Hr Corteu
📍 Kochi