Key Responsibilities (Order to Fulfillment Focus):

● End-to-End Order Management: Manage the entire order lifecycle for corporate customers, ensuring 100% accuracy and on-time fulfillment.

● Commercial Documentation: Generate and manage Sales Orders, Proforma Invoices, Tax Invoices, Debit/Credit Notes, and E-Way Bills.

● Cross-Functional Coordination: Act as the central hub between Sales, Accounts, Factory, and Warehouse teams to ensure smooth production and dispatch of customer requirements.

● Logistics & Dispatch: Visit and coordinate with the Factory and Warehouse whenever required to resolve bottlenecks and expedite order fulfillment.

● Client Servicing: Manage day-to-day relationships with existing B2B clients, proactively resolving queries, grievances, and tracking post-sales delivery status.

● Receivables Management: Track customer payments, coordinate with the Accounts team for reconciliation, and ensure proper account hygiene and timely collections.

● Process Improvement: Utilize data, Excel/Google Sheets,



and AI tools to improve reporting, order tracking, and operational efficiency.

Requirements:

● 4-6 years of relevant experience in Sales Operations, Order Management, Commercial Operations, or B2B Client Servicing.

● Proven experience handling end-to-end order fulfillment for corporate/B2B customers (preferably in manufacturing/trading/physical goods).

● Strong practical knowledge of commercial transactions, invoicing, E-Way bills, and receivables.

● Fluent in English and Hindi with excellent communication skills to manage corporate clients.

● Strong working knowledge of Excel/Google Sheets; comfortable using modern tech and AI tools for productivity.

● High ownership, robust problem-solving skills, and the ability to follow up relentlessly with internal factories/warehouses.

Pay: Up to ₹480,000.00 per month

Work Location: In person

📌 Sales Operations ExecutiveB Order Fulfillment) (Kolkata)
🏢 Marctory
📍 Kolkata