Job Summary

Role Purpose Provide L3 engineering and escalation support for enterprise storage engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Lead block, NAS/File and object-storage monitoring and incident resolution. • Lead volume, inode, quota, share, path, replication and hardware troubleshooting. • Lead provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • NetApp NCDA/NCIE or relevant storage/SAN certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary skill and realistic cove

Key Responsibilities

Role Purpose Provide L3 engineering and escalation support for enterprise storage engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Lead block, NAS/File and object-storage monitoring and incident resolution. • Lead volume, inode, quota, share, path, replication and hardware troubleshooting. • Lead provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers.



Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • NetApp NCDA/NCIE or relevant storage/SAN certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary skill and realistic cove

Skill Requirements

Role Purpose Provide L3 engineering and escalation support for enterprise storage engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Lead block, NAS/File and object-storage monitoring and incident resolution. • Lead volume, inode, quota, share, path, replication and hardware troubleshooting. • Lead provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and robust cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations.



• Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • NetApp NCDA/NCIE or relevant storage/SAN certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary skill and realistic cove

Must Have Skill

EMC PowerMax,EMC PowerStore,Netapp Block Storage

Good to Have Skill

Other Requirements

Role Purpose Provide L3 engineering and escalation support for enterprise storage engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Lead block, NAS/File and object-storage monitoring and incident resolution. • Lead volume, inode, quota, share, path, replication and hardware troubleshooting. • Lead provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • NetApp NCDA/NCIE or relevant storage/SAN certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary skill and realistic cove

📌 Track Lead - EMC PowerMax, PowerStore (Bengaluru)
🏢 HCLTech
📍 Bengaluru