Job Summary

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities • Broker, queue/topic, channel, consumer-lag and connection monitoring. • Queue/topic, access, certificate, service and configuration support. • Message-flow, clustering, failover, performance and DR troubleshooting. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change

Key Responsibilities

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities • Broker, queue/topic, channel, consumer-lag and connection monitoring. • Queue/topic, access, certificate, service and configuration support. • Message-flow, clustering, failover, performance and DR troubleshooting. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises,



problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change

Skill Requirements

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities • Broker, queue/topic, channel, consumer-lag and connection monitoring. • Queue/topic, access, certificate, service and configuration support. • Message-flow, clustering, failover, performance and DR troubleshooting. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation,



capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change

Must Have Skill

Apache Kafka,Python,Windows PowerShell

Good to Have Skill

Other Requirements

Role Purpose Provide 24x7 operational support for messaging & integration engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Apache Kafka, IBM MQ, RabbitMQ, TIBCO EMS/RV and enterprise messaging services Key Responsibilities • Broker, queue/topic, channel, consumer-lag and connection monitoring. • Queue/topic, access, certificate, service and configuration support. • Message-flow, clustering, failover, performance and DR troubleshooting. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and secure execution of approved automation. Education and Certifications • Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • Confluent/Kafka, IBM MQ or TIBCO certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change

📌 Senior Administrator - Apache Kafka, Windows PowerShell (Bengaluru)
🏢 HCLTech
📍 Bengaluru