Key Responsibilities

- Welcome guests warmly and assist with check-in, check-out and room allocation procedures.
- Handle guest registration, maintain accurate guest records and complete required documentation.
- Attend to guest enquiries, requests and complaints professionally and ensure timely resolution.
- Coordinate with Housekeeping for room status updates, room readiness and special guest requirements.
- Handle guest calls, messages, wake-up calls and other communication requirements efficiently.
- Provide guests with information about resort facilities, services, activities and local attractions in and around Munnar.
- Assist in coordinating airport transfers, sightseeing, plantation walks and other guest experiences.
- Handle billing, cashiering, payments and settlement procedures accurately as per established policies.
- Promote room upgrades,



resort activities and other services to enhance guest experience and generate additional revenue.
- Maintain proper shift handovers and communicate pending guest requests to the next shift.
- Coordinate with F&B;, Engineering, Security and other departments to ensure seamless guest services.
- Collect guest feedback and communicate suggestions or concerns to the reporting manager.
- Maintain confidentiality of guest information and ensure compliance with hotel policies and statutory requirements.
- Participate in departmental briefings, training programmes and other operational activities as assigned.

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages:

- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Associate (Munnar)
🏢 Blanket Hotel and Resorts
📍 Munnar