is an intimate, 13-cottage luxury boutique nature hideout nestled in Wayanad, Kerala. Surrounded by lush greenery and paddy views, we offer discerning travelers curated, peaceful stays across our signature villas and plantation cottages.

Role Overview We are looking for a hands-on, data-oriented Resort General Manager to lead front-of-house guest experience, drive occupancy and revenue, and bring systematic daily reporting to our boutique property. Because our backend maintenance and property operations are supported by a dedicated Operations Manager, this role is heavily focused on guest relations, sales & OTA optimization, team leadership, and structured MIS reporting.

Key Responsibilities

- Guest Experience & Service Excellence:
- Personally welcome arriving guests, oversee seamless check-ins/check-outs, and curate memorable nature-hideout experiences (plantation walks, evening activities, personalized dining).
- Maintain high visibility during meal hours and peak check-in windows to ensure proactive service recovery and uphold 4.8+ ratings across Google, TripAdvisor, Booking.com, and MakeMyTrip.
- Occupancy, Revenue & Channel Management:
- Drive room occupancy and Average Daily Rate (ADR) across all cottage and villa categories through active yield management.
- Work closely with the reservations/OTA executive on DJUBO PMS to maintain rate parity, optimize OTA listings, and grow direct and repeat bookings.
- Develop and maintain relationships with B2B travel agents, corporate retreat planners, and regional tour operators across Kerala, Tamil Nadu, and Karnataka.
- Daily Reporting & Data Discipline:




- Prepare and submit a structured Daily Management Report (DMR) to the Managing Director covering occupancy, ADR, RevPAR, F&B; sales, receivables, and guest feedback.
- Track 30- and 60-day booking pipelines to proactively launch seasonal packages and mid-week promotions.
- Team Alignment & Cost Control:
- Conduct daily morning briefings across Front Office, Kitchen, F&B; Service, and Housekeeping to align on VIP preferences, special occasions, and final room-readiness sign-offs alongside the Operations Manager.
- Monitor F&B; food costs, procurement budgets, and staff grooming/training standards.

Candidate Requirements

- Experience: Minimum 4–7 years in hospitality leadership, with at least 2 years as a Resort Manager, Operations Manager, or Assistant GM in a boutique resort, eco-stay, or luxury hill-station property.
- Technical & Analytical Skills: Strong command of PMS/Channel Manager tools (DJUBO or similar), OTA extranets, Excel/Google Sheets, and daily MIS reporting.
- Languages: Fluent in Malayalam and English (mandatory); working knowledge of Tamil or Kannada is a strong advantage.
- Work Style: Must be comfortable residing on-site in Wayanad and taking full ownership in a quick-paced, multi-tasking boutique environment.

What We Offer

- Competitive salary package commensurate with experience
- Complimentary on-site staff accommodation and meals
- Opportunity to lead a flagship boutique luxury property with direct mentorship from the Managing Director

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 General Manager (Wayanad)
🏢 Resort Wayanad
📍 Wayanad