- Reservation Verification: Confirm guest bookings, match identification documents, and verify special requests or packages.
- Room Allocation & Blocking: Assign rooms based on guest preferences, room status, and while tracking readiness with Housekeeping.
- Key & Payment Processing: Issue activated room keys and handle payment methods,
- Team Leadership: Lead pre-shift briefings, oversee front desk staff.
- Problem Resolution: Address room-readiness delays, overbookings, or special complaint escalations with empathy and service recovery gestures.