Primary Objective: Generate admission enquiries, communicate with prospective parents, follow up consistently and schedule campus visits.
A. Daily Responsibilities
- Make outbound calls to prospective parents from enquiry databases.
- Attend incoming admission enquiry calls professionally.
- Introduce VIBHA SCHOOL, its CBSE curriculum, facilities, teaching methodology and educational approach.
- Explain the admission process, eligibility, fee structure and transportation facilities.
- Understand the parent's requirements regarding grade, location and admission preferences.
- Encourage parents to visit the school for a campus tour and interaction.
- Schedule appointments for parents to meet the Admission Counsellor or Principal.
- Send school brochures, admission details and location information through WhatsApp.
- Follow up with interested parents who have not yet visited the school.
- Maintain a polite, confident and enthusiastic communication style.
B. Enquiry Management
- Record every enquiry in the admission enquiry register or CRM.
- Collect the following details:
- Parent's name and contact number.
- Student's name and age.
- Follow up with every interested parent.
- Remind parents about scheduled campus visits.
- Contact parents who visited the school but have not completed admission formalities.
- Share updates about admission offers, new initiatives and upcoming school events.
- Maintain a proper follow-up schedule without repeatedly disturbing parents.
- Inform the Counsellor about serious admission prospects.