HIGS Software Solution Pvt. Ltd. is seeking a motivated and enthusiastic Telemarketing Executive to connect with prospective clients, understand their requirements, and introduce our research and academic support services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build robust customer relationships.
Key Responsibilities
- Make outbound calls to prospective and existing clients from the company's database.
- Understand client requirements and recommend suitable services.
- Explain company services clearly and professionally.
- Follow up with potential clients through phone calls, WhatsApp, and email.
- Maintain accurate records of customer interactions and follow-up activities.
- Generate qualified leads and schedule appointments for the sales team when required.
- Handle customer queries politely and provide accurate information.
- Meet daily and monthly call, lead generation,
and conversion targets.
- Update customer information in the CRM or lead management system.
- Build long-term relationships with prospective clients through regular follow-ups.
Required Skills
- Excellent verbal communication skills in English and Tamil.
- Basic computer knowledge (MS Office, email, internet, and CRM systems).
- Strong interpersonal and negotiation skills.
- Good listening and convincing ability.
- Positive attitude with a willingness to learn.
- Ability to work independently and as part of a team.
Qualifications
- Freshers are encouraged to apply.
- Previous experience in telemarketing, customer support, telesales, or inside sales is an added advantage.