About Northline Windows

Northline Windows is a growing windows and doors company based in Ottawa, Canada. We supply and install replacement windows, entry and patio doors, and egress (basement) windows for homeowners across Ontario. We are building a small, high-performing remote team and are looking for a sharp, confident Appointment Setter to work directly with the owner and become a core part of our sales engine.

The Role

You will be the first voice our customers hear. Your job is to call homeowners in Canada who have shown interest in new windows or doors (from our Facebook/Instagram ads, website and past quotes), qualify them, and book in-home or virtual consultations for our sales team. This is a fully remote, international voice process with Canadian customers, so excellent spoken English is essential.

Key Responsibilities

- Make 100–200 outbound calls per day to warm and cold homeowner leads in Canada
- Call recent inbound leads within minutes of them coming in (speed-to-lead)
- Qualify leads: project type, number of windows/doors, timeline, budget and decision-makers
- Book consultations and site visits directly into the team calendar
- Follow up on unanswered leads and old quotes by phone, SMS and email
- Send appointment confirmations and reminders to reduce no-shows
- Log every call, outcome, note and booking accurately in our CRM (GoHighLevel)
- Keep lead trackers and reports up to date in Google Sheets
- Handle common objections professionally (price, timing, "just looking", already have quotes)
- Share daily numbers (dials, conversations, appointments booked) and feedback on lead quality
- Help with light admin when needed: inbox follow-ups, customer messages, scheduling

Requirements





- Excellent spoken and written English with a clear, neutral and confident phone voice (most important)
- Minimum 1 year of outbound calling, telesales, appointment setting or international BPO voice experience
- Experience calling US, Canadian, UK or Australian customers strongly preferred
- Comfortable making a high volume of calls every day and handling rejection
- Hands-on experience with a CRM (GoHighLevel preferred; HubSpot, Salesforce, Zoho or similar also fine)
- Good working knowledge of Google Sheets and Gmail
- Able to work Canadian Eastern Time business hours consistently (night shift in India)
- Own laptop/desktop, noise-cancelling headset, reliable high-speed internet with power backup, and a quiet workspace

Nice to Have

- Experience in home improvement, real estate, solar, roofing or other home-services appointment setting
- Experience with dialers and SMS follow-up tools

Shift & Schedule

- Monday to Friday, Canadian Eastern Time business hours (approx. 7:30 PM – 4:30 AM IST)
- Occasional Saturday shifts during busy season

What We Offer

- Fixed monthly pay plus a performance bonus for every qualified appointment booked
- 100% work from home
- Training on our products, sales process, scripts and CRM




- Direct work with the company owner and a long-term role with room to grow into a team lead or operations position
- Exposure to the Canadian home-improvement market

How to Apply

Apply with your updated CV. Shortlisted candidates will be asked to send a 1–2 minute voice note or video introducing themselves in English, followed by a live mock call with the owner.

This is an independent contractor role with a Canadian company. Payment is made monthly by bank transfer.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Work from home

Application Question(s):

- This role is 7:30 PM – 4:30 AM IST, Monday to Friday, making 100–200 outbound calls per night to homeowners in Canada. Can you commit to this schedule long-term?
- Which countries' customers have you called before (USA, Canada, UK, Australia, other)? Describe your last calling role, the process, and your average daily calls and appointments booked.
- Which CRM and dialer tools have you used (e.g. GoHighLevel, HubSpot, Salesforce, Zoho)? How comfortable are you with Google Sheets and Gmail?
- Do you have your own laptop/desktop, a noise-cancelling headset, high-speed internet with power backup, and a quiet place to work? Please list your internet speed and city.
- A homeowner says: "I'm just looking, send me a price by email." In 2–3 sentences, what would you say to book an appointment instead?
- What is your current/last monthly salary, your expected salary within the ₹15,000–₹30,000 range, and how soon can you start?

Experience:

- outbound calling / telesales: 1 year (Preferred)

Language:

- English (Required)

Shift availability:

- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: Remote

📌 Remote Appointment Setter / Outbound Caller (International Process) (India)
🏢 Northline Windows
📍 India