Mandatory requirements:

- Monitor and analyze outputs from automated site health, accessibility, availability, performance, and broken-link scanning tools, ensuring timely identification and escalation of issues.
- Partner with cross-functional stakeholders across business, product, engineering, and support teams to drive issue resolution, track progress, and ensure accountability through closure.
- Perform Closed Loop Corrective Action (CLCA) analysis to identify root causes, implement preventive measures, and improve operational processes.
- Correlate monitoring and practice scan results with customer-impacting metrics, business KPIs, and digital experience indicators to establish causation, prioritize remediation efforts, and measure business impact.
- Develop and deliver executive-ready reports, dashboards, and insights that communicate trends, risks, operational health, and improvement opportunities to stakeholders and leadership teams.
- Drive continuous improvement initiatives by identifying recurring issues, process gaps, and opportunities to enhance monitoring effectiveness, reporting capabilities, and overall customer experience.
- Act as a liaison between technical and business teams, translating complex findings into actionable recommendations and business outcomes.

Essential Requirements:

- 5+ years of experience in Business Operations,



Digital Operations, Site Reliability, Web Analytics, Data Analysis, or related operational roles.
- Solid analytical skills with the ability to interpret large datasets, uncover trends, perform root cause analysis, and generate actionable business insights.
- Experience working with monitoring platforms, automated testing tools, dashboards, reporting solutions, or website operational health metrics.
- Demonstrated ability to collaborate and influence stakeholders across multiple organizations, driving accountability and timely issue resolution.
- Strong understanding of customer experience metrics, operational KPIs, and the ability to connect technical issues with business impact.
- Excellent written and verbal communication skills, including the ability to present findings, recommendations, and status updates to leadership and cross-functional teams.

Desirable Requirements:

- Knowledge of Dell.com architecture, digital platforms, accessibility standards, web monitoring solutions, and customer experience measurement frameworks.
- Understanding of web technologies including HTML, CSS, JavaScript, and modern website monitoring practices.
- Familiarity with incident management, problem management, CLCA methodologies, and continuous improvement frameworks.

📌 Web Operations Quality Analyst (Lingampalle)
🏢 Concentrix
📍 Lingampalle