The role involves handling customer enquiries for holiday packages, understanding their travel requirements, preparing suitable itineraries/quotations, following up with leads, and converting enquiries into confirmed bookings.
Key Responsibilities
- Handle travel enquiries received through phone, WhatsApp, email and online leads
- Understand customer requirements such as destination, travel dates, number of travellers, budget and hotel preference
- Suggest suitable holiday packages and itineraries based on customer requirements
- Prepare and share quotations with customers
- Regularly follow up with prospective customers and convert enquiries into bookings
- Explain package inclusions, hotels, transportation, sightseeing and other travel arrangements clearly
- Maintain proper records of enquiries, follow-ups and confirmed bookings
- Coordinate with the operations team after booking confirmation
- Build good customer relationships and provide professional assistance throughout the sales process
Candidate Requirements
- Good communication skills in Hindi and English
- Confident in speaking with customers over phone and WhatsApp
- Good sales and negotiation skills
- Computer knowledge and comfortable working with email, WhatsApp and online systems
- Ability to understand customer requirements and follow up consistently
- Positive attitude with a strong interest in sales and travel
Preferred Experience
- Candidates looking for airline ticketing or related position NEED NOT APPLY.
- Previous experience in travel sales, holiday packages, tour operations, tele sales or customer sales will be preferred.
- Candidates with knowledge of domestic holiday destinations will have an advantage
- Freshers with positive communication and sales ability may also apply.