This is a field-intensive operations role, primarily focused on managing delivery partner (delivery boys) operations and ensuring smooth day-to-day execution on the ground.
The role involves:
- Managing and handling delivery partners, including their performance, productivity, engagement and operational concerns.
- Resolving day-to-day challenges faced by delivery partners and ensuring smooth delivery operations.
- Coordinating with restaurant partners to ensure timely order processing and productive operations.
- Managing on-ground teams and addressing operational bottlenecks across delivery hotspots.
- Monitoring operational KPIs, identifying gaps and driving improvements.
What kind of profile are we looking for?
- Minimum 2 years of experience in Operations / Field Operations / Logistics.
- We would strongly prefer candidates from a similar background, particularly those who have hands-on experience managing delivery boys/delivery executives or a delivery fleet.
- Candidates should be comfortable with extensive fieldwork, handling ground-level teams and resolving real-time operational challenges.
Important: This is primarily a field role and not a desk-based operations position. Candidates must be comfortable being on the ground and directly managing delivery partner-related operations.