Primary Responsibilities:

● Ensuring quality, customer focused approach and services to stakeholders at all times by maintaining high level of performance standards.

● Evaluate and streamline and optimize operational processes to maximize productivity and minimize costs.

● Implement quality control measures to ensure products or services meet established standards.

● Documentation and handling of confidential files.

● Ensuring precedent conditions are compiled prior to the disbursement or limit release.

● Post Disbursement monitoring, tracking of deferrals for documents, resolving deficiencies & pendency in the documents, reporting of pendency and deficiencies to Risk Authorities & perfecting documents in consultation with legal team.

● Tracking of Covenants (Financial & other), updating of Covenants in the Systems. Monitoring overdue and breach of covenants.

● Custodian of loan and security documents/ archived records.

● Identify and implement relevant technology solutions to enhance operational efficiency. ● Co-ordinating with team handling Audit (internal/external/regulatory), tracking rectification of audit findings and compliance.

● Ensure MIS reporting and daily tracker is updated in a timely manner.

● Ensure that all statutory filings (including creation, modifications and satisfaction of charge) are filed on time.

● In collaboration with Legal team, tracking the expiry of documents as per the Law of Limitations and obtaining Letter for Acknowledgement of Debt well in advance to keep the documents alive.

● Ensure RBI compliances with respect to CERSAI,



CIC and NESL and applicable returns, forms.

● Co-ordinating processing of client requests and issuance of pari passu letters, no objection certificates and no dues certificates.

● Monitoring the receipt of NOC, Pari Passu Letters, Exchange of Credit Information, Stock and Book Debt Statements, Stock inspection/audit report, Insurance etc.

● Co-ordinate with Accounts Department to finalize collection schedule and NACH mandate in respect of repayments by Borrowers and sending follow up mails to all active clients

● Collaborate with other departments, such as finance, business, legal and human resources, to ensure seamless coordination and communication.

● Interaction with customers, along with customer relationship team members, for ensuring securing of data as well as processing their requests.

Requirements:

● Bachelor's degree in business administration, operations management, or a related field. ● Proven 4-5 years of experience in operations management or a similar role. Experience in Wholesale Operation (including secured lending to corporates) is preferred.

● Strong team management skills.

● Excellent analytical and problem-solving abilities.

● Effective communication and interpersonal skills.

● Familiarity with Microsoft word, MS Power Point and MS Excel.

● Ability to adapt to a agile and fast-paced work environment.

Pay: ₹210,000.00 - ₹974,000.00 per year

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Associate - Operations (Bengaluru)
🏢 UC inclusive credit private
📍 Bengaluru