Receptionist – Front Office Executive

Company: Winners Hill Resort (WHR)
Location: Walayar, Coimbatore, Tamil Nadu
Department: Front Office / Guest Relations
Employment Type: Full time
Experience: 0–2 Years (Freshers with good communication skills can apply)

Job Summary

Winners Hill Resort is looking for a friendly, presentable and customer-oriented Receptionist to manage front desk operations and deliver an excellent guest experience. The candidate will be the first point of contact for guests and will handle enquiries, reservations, check-ins, check-outs and guest coordination.

Key Responsibilities

1. Front Office Operations

- Welcome guests and visitors professionally.
- Handle guest check-in and check-out procedures.
- Manage room reservations, booking enquiries and cancellations.
- Maintain guest records and reservation registers.
- Coordinate room allocation and availability with housekeeping.
- Handle telephone calls, emails and online enquiries.

2. Guest Relations & Customer Service

- Provide information about resort facilities, packages and activities.
- Respond to guest queries and requests promptly.
- Handle guest feedback and complaints professionally.
- Coordinate special guest requirements and arrangements.
- Ensure a smooth and welcoming guest experience.

3. Reservations & Sales Coordination

- Attend enquiries through phone calls, WhatsApp and other channels.
- Explain room tariffs, day-out packages, event facilities and inclusions.
- Follow up on enquiries and convert potential bookings.
- Coordinate with the sales and marketing team for leads.
- Maintain enquiry records and booking follow-up reports.

4. Administration & Reporting





- Maintain daily check-in/check-out and occupancy records.
- Prepare daily booking and guest reports.
- Coordinate billing and payment collection.
- Maintain accurate guest information and documentation.
- Handle basic computer operations, emails and Excel reports.
- Coordinate with housekeeping, F&B; and resort operations teams.

Requirements & Skills

- Minimum 12th / Any Graduate preferred.
- 0–2 years of experience in front office, reception or hospitality preferred.
- Freshers with excellent communication skills are welcome.
- Good English and Tamil communication skills.
- Basic computer knowledge, MS Excel and email handling.
- Professional grooming and a pleasant personality.
- Strong interpersonal and customer-handling skills.
- Good telephone etiquette and problem-solving abilities.
- Willingness to work in rotational shifts, weekends and holidays.

Ideal Candidate Profile

We are looking for a proactive and well-organised individual who can independently handle front desk operations, manage booking enquiries, coordinate with internal departments and convert guest enquiries into confirmed reservations.

Apply Now: https://forms.gle/w9mHzFwfLyvTS3nR8
Interested candidates can share their resume to [email protected]

Front Office, Receptionist, Front Desk Operations, Guest Relations, Guest Handling, Hotel Reservations, Resort Operations, Booking Management, Check In, Check Out, Customer Service, Telephone Handling, Email Handling, WhatsApp Communication, MS Excel, Billing, Cash Handling, Hospitality, Room Allocation, Enquiry Management, Lead Follow Up

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Hotel Receptionist (Coimbatore)
🏢 Winners Hill Resorts
📍 Coimbatore