We are looking to recruit a Lady Marketing & Guest Relations Manager for our hotel.
Key Responsibilities:
- Develop and implement hotel marketing and promotional strategies.
- Analyse website bookings, booking engine performance and online booking trends to improve direct bookings.
- Monitor OTA bookings, room sales, revenue performance and market trends.
- Liaise with OTAs such as MakeMyTrip, Booking.com, Agoda and other online travel platforms to improve hotel visibility and increase bookings.
- Coordinate promotions, offers, online campaigns and rate strategies with OTA partners.
- Develop corporate tie-ups and relationships with travel agents to generate business.
- Promote the hotel's restaurant and banquet facilities.
- Manage guest relations, feedback, complaints and online reviews.
- Ensure excellent guest satisfaction and service standards.
Eligibility:
- 3–5 years of relevant experience in hotel marketing, OTA management, hospitality sales or guest relations preferred.
- Degree / Hotel Management / MBA in Marketing preferred.
- Good knowledge of OTA platforms and online hotel booking systems.
- Excellent communication skills in English and Malayalam.
- Strong analytical, interpersonal and negotiation skills.
- Knowledge of Hindi will be an added advantage.
Location: Thampanoor, Thiruvananthapuram.
Pay: From ₹20,000.00 per month
Benefits:
- Adaptable schedule
- Food provided
- Health insurance
- Provident Fund