Job Location: Aluva,Kochi
Employment Type: Full-time
Qualification: Any Graduate
Job Summary
We are looking for a proactive and well-organised Franchise Coordinator to serve as the primary point of contact for our franchise partners. The role primarily involves maintaining regular communication, following up on pending requirements, coordinating with internal teams, and ensuring timely updates and responses to franchise partners.
Key Responsibilities
- Establish and maintain regular communication with franchise partners.
- Follow up on pending requests, requirements, updates and other matters.
- Coordinate with relevant internal departments to obtain updates and ensure timely responses.
- Communicate company announcements, instructions and significant updates to franchise partners.
- Monitor and track pending follow-ups until closure.
- Address franchise partner queries and coordinate with the concerned teams for resolution.
- Maintain records of communications, requests and follow-up activities.
- Build and maintain positive professional relationships with franchise partners.
Requirements
- Any graduate.
- Excellent written and spoken communication skills in English and Malayalam.
- Strong interpersonal and relationship management skills.
- Good coordination, follow-up and organisational abilities.
- Ability to communicate confidently and professionally.
- Basic proficiency in MS Office and computer applications.
- Willingness to travel to franchise locations whenever required.
Preferred Skills
- Experience in customer coordination, client relationship management, franchise coordination or similar roles will be an advantage.
- Fresh graduates with excellent communication and coordination skills may also apply.