Role Overview We are looking for a highly organized and customer-focused Customer Success Manager to take ownership of the end-to-end operational execution of customer projects. This role will coordinate activities across BOM management, procurement, inventory, assembly, device readiness, shipment, installation, commissioning and customer feedback. The ideal candidate should be comfortable coordinating multiple internal teams, vendors and customers while ensuring every product reaches the customer on time and in a deployment-ready condition. Key Responsibilities End-to-End Project Coordination • Take ownership of customer projects from order/project initiation through deployment and post-deployment support. • Understand project requirements, quantities, timelines and customer expectations. • Coordinate with project management, engineering, procurement, production and field teams. • Maintain project trackers and ensure timely completion of action items. BOM & Procurement • Coordinate BOM preparation, verification and revisions. • Track component requirements against project quantities. • Coordinate with procurement teams and vendors for material availability. • Follow up on purchase orders, deliveries and shortages. • Identify procurement risks that could affect project timelines. • Coordinate alternate components when required in consultation with engineering teams. Inventory & Assembly • Monitor availability of components, devices and finished goods. • Coordinate inventory movement and maintain project-wise material tracking. • Coordinate assembly and production activities. • Ensure required components are available before assembly. • Track device build status and readiness. • Coordinate quality checks and device validation before shipment. Shipment & Logistics • Prepare and coordinate shipment requirements. • Ensure devices, accessories, documentation and installation materials are ready before dispatch. • Coordinate packaging, logistics partners and shipment tracking.



• Maintain shipment records and customer communication. Customer Installation & Deployment • Coordinate installation and deployment schedules with customers. • Ensure devices are ready for installation before field deployment. • Coordinate internal engineers/field teams for customer-site installation. • Track installation, commissioning and acceptance activities. • Maintain deployment documentation and project closure records. Customer Success & Feedback • Maintain regular communication with customers throughout project execution. • Act as a primary coordination point for project-related operational matters. • Collect customer feedback after installation and during product usage. • Ensure customer issues are routed to the appropriate technical team. • Track issues to closure and communicate status to customers. • Identify recurring customer requirements and communicate them internally for product/process improvement. • Maintain strong long-term customer relationships. Required Skills • 3+ years of experience in customer success, project coordination, operations, technical support or a similar role. • Strong coordination and follow-up skills. • Excellent communication and customer-handling skills. • Good knowledge of Excel/Google Sheets and project tracking. • Ability to manage multiple projects simultaneously. • Strong organizational and documentation skills. • Ability to coordinate with vendors, suppliers, engineers and customers. • Willingness to travel to customer locations when required. Valuable to Have • Experience in IoT, electronics, industrial automation or engineering products. • Experience with BOM and procurement processes. • Experience with inventory management. • Experience coordinating hardware assembly. • Exposure to industrial/customer-site deployment. • Technical/engineering background. • Experience using ERP, CRM or project-management software. Key Success Measures • Projects delivered within committed timelines. • Material and device readiness before deployment.

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person

📌 Customer Success Manager – Industrial IOT Projects (Bengaluru)
🏢 Inspity It Solutions
📍 Bengaluru